- Participate in the design, implementation, and long-term management of telephony related products and services.
- Collaborate with other cross functional teams to scope and launch new products, services, and features.
- Troubleshoot and debug VOIP integration and feature development issues.
- Optimize system performance and quality.
- Work with third party vendors to deliver and integrate solutions for the benefit of our customer base.
- Develop, maintain, and execute on disaster recovery / redundancy strategies.
- Ability to solve complex technical issues.
- Establish and maintain best practices as it relates to compliance, security, privacy, and legal requirements.
- Anticipate deviations from standard practices and find practical ways to move forward.
- Break down complex problems into smaller, more manageable ones, and help others to do the same.
- Understand what tools are available and useful for the domain, how they work, and the sorts of situations and problems for which they're useful.
- Bachelor's degree in Telecom, Electrical Engineering and or Computer Science or related technical field or equivalent practical experience.
- Minimum of 8 years of VOIP / Telecom relevant experience with development, integration, and deployment of complete solutions.
- Experience with real-time communication that include voice, telephony (SBC's), SIP (Session Initiation Protocol), QoS, DHCP and DNS.
- Experience with multiple delivery methodologies such as Agile and Waterfall.
- Solid understanding of traditional or cloud computing technologies including Networking, Compute, Storage, Development, Data, Operations, or Security.
- Experience with Zoom Phone deployments a plus.
- Hands on Knowledge of Java/Python/Go concurrency / multithreading and asynchronous is a plus.
- Experience with CICD concepts, and tools, branching strategies and leveraging knowledge to assist in delivering an infrastructure as a product is a plus.
- Agile Methodologies – Intermediate
- Application Performance Management - Advanced
- Application Platforms - Intermediate
- Client Communications - Advanced
- Cloud Technologies - Advanced
- Continuous Learning - Advanced
- Engineering Practices - Advanced
- Enterprise Solutions Architecture - Intermediate
- Infrastructure Automation - Advanced
- Network Operations - Intermediate
- Programming Languages - Intermediate
- SaaS Platforms - Intermediate
- Strategic Thinking - Advanced
- Technical Communication - Advanced
- Technical Solution Development - Intermediate
- Technology Change Management - Advanced
- Technology Roadmap - Intermediate
- Troubleshooting - Advanced
- Script Development - Intermediate
- Scripting Languages - Intermediate
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