- Assists in the hiring, training, and career development of all housekeeping employees; assists with performance evaluations and communicating performance standards to employees.
- Inspects the level of cleanliness in guest rooms, storage areas, laundry areas, restrooms, and public areas. Reports needed improvements to subordinates and managers.
- May assist in scheduling staff according to standards and forecasted occupancy; may assign daily work tasks to employees.
- Distributes keys and work assignments to staff while maintaining the security of equipment and other supplies issued..
- Ensures cleaning and servicing of guest rooms is carried out in a timely and organized manner according to procedures and standards.
- Notifies guest services (front desk) when service is complete so rooms may be sold. Reports any room unable to be serviced within appropriate time standards to supervisor.
- Responds quickly to guest requests in a friendly manner. Reports appropriate guest complaints or requests to the appropriate department. Follows up to ensure guest satisfaction.
- Reports needed repairs of unsafe conditions to supervisor. Documents and communicates maintenance requests to the Engineering Department to ensure hotel service quality standards are met.
- Assists with the coordination of the ordering and receiving of linen and cleaning supplies to maintain appropriate inventory levels necessary for efficient operation of the department; assists with monthly linen and supply inventory.
- Follows company policies and procedures and is able to effectively communicate them to subordinates.
- Works with staff to ensure linen cart and supplies neat and organized to department standards.
- Works with staff to ensure lost and found articles are turned into supervisor and secured properly.
- Follows procedures for team cleaning and self-inspecting program.
- Displays a professional image at all times through appearance and dress.
- Education/Experience: Basic reading, writing, and math. High school diploma or equivalent preferred.
- At least one year in housekeeping is preferred.
- Certification and/or License Requirement: None required.
- Interpersonal skills.
- Leadership skills
- Communication skills.
- Organizational ability.
- Attention to detail.
- Ability to prioritize tasks
- Flexible worker
- Appreciation of clean facilities
- Logic and reason
- Will be required to work nights, weekends, and holidays.
- Will be required to work in a fast-paced environment.
- Will be exposed to and working with household chemicals.
- This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to smell. Since supervising a group of employees and inspecting their work is the major responsibility of this position, Housekeeping Supervisor spends a significant amount of their workday listening and speaking.
- A great deal of time is spent inspecting rooms and public areas usually accomplished by walking to each area assigned, and communicating with employees. A small amount of time is spent unlocking, opening, and closing such items as doors or drawers.
- The person in this position spends a small amount of time utilizing problem-solving, counseling, reasoning, motivating, and training abilities.
- Communication devices such as the telephone or pager may be used for such functions as communicating with the housekeeping department while on the floor.
- Many times, a Housekeeping Supervisor will assist the Housepersons or Room Attendants by helping to clean rooms or public areas. This will involve bending, stooping, and stretching.
- Carrying and/or lifting approximately 50 pounds and pushing and/or pulling approximately 200 pounds occurs frequently.
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Housekeeper Supervisor - Kansas City, United States - KMG Hotels
Description
Candlewood Suites at World's of Fun offers guests an upper-moderate priced casual comfort hotel. Working at Candlewood Suites, you'll provide our guests with a relaxed atmosphere and spacious suites to inspire their stay.The Housekeeping Supervisor oversees and assists the General Manager, Assistant General Manager with the operation of the housekeeping and laundry departments to ensure that the hotel guest rooms, public spaces, and other areas of the hotels are immaculately clean, organized, and sanitary.
Primary Responsibilities:
Note: Other duties as assigned by supervisor or management
Qualifications:
Skills:
Working Conditions:
Physical/Cognitive Activities:
This job description is a general representation of the duties and responsibilities commonly found in Hospitality for this type of position; it may be modified at an individual hotel based upon business necessity.
About KMG Hotels:
KMG HOTELS was founded in 2000 and owned by Jay Koshiya and Sanjay Koshiya. Jay Koshiya is the current Chief Executive Officer, & President. Mr. Sanjay Koshiya is current Vice President & Chief Operating Officer of the company. Today, KMG owns and operates twenty one hotels, representing various franchises like Marriott, Hilton, Inter Continental Hotels Group & Choice Hotels International. KMG has opened six Marriott Premium select service hotels in the last eighteen months and has a number of exciting development projects in the pipeline. KMG Hotels is a company committed to growth by exceeding the expectations of our associates, guests and partners. We strive to create an environment where all associates are valued and respected, and where doing it the "right way" takes precedence over doing it the "easy way." We aspire to be the industry leader in proactively setting standards of excellence in acquisitions, development, ownership and management. Our growth is built on honest business practices, a strong commitment to our associates, progressive sales practices and a dedication to providing well maintained hotels. Hard work, commitment and the spiritual strength of the KMG family have been the building blocks of the KMG Hotels brand. As a premier lodging company that now employs over 800 plus associates, KMG Hotels provides increasing financial strength and stability to our stakeholders—namely our guests, associates and owners.
