- Promotes a safe environment and quality service to achieve maximum guest satisfaction, protect assets, and use minimal expenses to maximize profits.
- Supervises the housekeeping staff via providing open communication, training, coaching, and counseling and provides performance feedback to ensure maximum efficiency.
- Supervises and inspects the cleaning of the guest rooms, turndown service, public areas, and back of the house.
- Ensures compliance with accident/loss prevention programs, SOPs, health/sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issues assignments to staff.
- Issues supplies/goods to staff at the beginning of the shift.
- Helps Executive Housekeeper control inventory and ensure proper supplies are available while watching expenses.
- Responds to guest requests, concerns, and problems to ensure guest satisfaction; works with Front Desk and Engineering staff as necessary.
- Logs items into the Lost and Found (Go Concierge) to maintain controls and ensure guest satisfaction.
- Implements emergency training and procedures to protect the hotel, guests, staff, and company assets appropriately.
- Assists the evening staff in performing duties including cleaning the lobby, turndown service, and maintenance of the outside area of the hotel.
- Monitors and maintain inventory of linens, cleaning supplies, and minibar items.
- Assists Executive Housekeeper with maintaining the department checkbook.
- Must be able to open, close, or work any shift during special events.
- Professionally and efficiently uses 2-way radio to communicate with the housekeeping staff and other departments across the property
- Good eye for details
- Working knowledge of housekeeping and hotel services, policies, and operations.
- Demonstrated supervisory experience and skills.
- Good communication skills.
- Must pass a background check.
- High school education or equivalent experience
- One to two years in a related position with this company or other similar.
- Must be able to bend down and get on and off the floor numerous times daily.
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Housekeeping Supervisor - Kansas City, United States - 21c Museum Hotels
Description
If you love saying YES and enjoy engaging with the community by leading with ART 21c is the perfect place for you. The starting wage for this position is $17 per hour.
Supervises: Room Attendants, Turndown Attendants, Housepersons/Lobby Attendants
Reports To: Executive Housekeeper or Housekeeping Manager
General Purpose: The Housekeeping Supervisor ensures that the staff's daily duties are completed to the highest standards of cleanliness and guest comfort.
Specific Responsibilities:
Qualifications:
Education/Formal Training
Experience:
Physical Requirements:
21c Museum Hotels is an equal-opportunity employer. We evaluate qualified applicants regardless of race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. The EEO is the Law poster is available here: .
