Director of Golf Operations - Wood Dale, United States - Wood Dale Park District

Description

This position manages all of Salt Creek Golf Club and 390 Golf Experience operations and leads personnel working at the facilities in the performance of their duties and responsibilities, including its safe and efficient operation.

This is advanced, highly responsible, professional, administrative and managerial work requiring routine, cyclical and special work assignments in support of the Park District's mission, vision and values and overall operation, recommending policy or procedure modifications to the Executive Director.

Position involves everyday internal and external contacts, acting as the spokesperson for the department and facilities, responsible for all departmental employees and may be authorized to make commitments on behalf of the department.

Food & Beverage Manager, Food & Beverage Sales Manager, Head Cook, Greens Superintendent, Golf Operations Manager, Golf Facilities Manager and all other full-time, part-time or seasonal golf department employees in the absence of their direct supervisor(s).

• Oversees the daily and longterm management of all aspects and areas of the golf, food & beverage and banquet operations.
• Establishes the direction for all golf operation, food & beverage and banquet staff, setting an effective agenda and ensuring performance goals are set and met.
• Manages the development and implementation of special events and activities that serve customer expectations and increases revenue potential for the facilities.
• Supervises, coaches, trains and evaluates staff as needed and within budget to deliver services and facilitate golf, club house, food & beverage, banquet and special event initiatives.
• Evaluates, recommends, interprets and administers the policies of the Park District and facilities.
• Communicates any problems, deviations, or daily activities which may have an impact on the overall operation of the facilities to the Executive Director.
• With staff assistance, researches current golf, food & beverage, banquet and special event trends to deliver services that are driven by market needs and desires and provides for maximum revenue potential for the agency.
• Recommends the appointment of full and parttime staff through recruitment, interviews, background reviews and testing as necessary.
• Hosts, attends and works facility events to ensure quality service is delivered and revenue potential is obtained.
• Provides guidance to staff regarding problems with their associates, grievances, conflicts, or any other matters of concern which may interfere with cohesive working relationships.
• Conducts staff meetings and trainings as necessary.
• Prepares, reviews and coordinates detailed budgets for review by the Director of Finance and the Executive Director.
• Oversees the daily reports and deposits of revenue collected through the Point of Sale system assuring financial accuracy.
• Coordinates all point of sale and customer service functions including quality control by developing and utilizing methods and systems which determine satisfaction and identify trends and future service needs.
• Oversees purchasing functions including reviewing expenditures, approving purchase orders, ordering equipment and supplies, and leading the bidding process for large cost items.
• Develops cost analysis, financial reports, studies and recommendations for all financial aspects of the facilities as required.
• Works with the Finance Department to accurately monitor revenues and expenses and prepare timely sales tax filings.
• Develop, recommend and implement fees and pricing structures for golf play and instruction, food & beverage and banquet services, and special events.
• Negotiates contracts and oversees that the terms of the contracts are upheld.
• Ensures that all applicable facility, food and beverage and banquet operation licenses are maintained and appropriately posted when required.
• Assures the completion of routine inventory of supplies and materials for all aspects of golf operations.
• Monitors and coordinates with the Marketing Department to produce marketing and promotions, including social media messaging, routine updates to the agency website and seasonal program guides.
• Develops and maintains effective communication with the general community through presentations, resolution of complaints and suggestions, attendance at meetings and active observation of the golf course, restaurant and 390 Golf Experience.
• Conducts and manages long term planning for the facilities and leads staff in its implementation
• Manages and coordinates any course or facility cancellation/closing caused by extreme weather conditions or mechanical system failures.
• Opens and closes the facilities as needed.