- Maintain excellent internal and external customer relations:
- Respond timely and professionally to internal and external customer inquiries and information requests. Research questions to determine the problem and communicate any corrective action that is required.
- Provide support and information to sales staff on customer billing questions and credit preparation
- Provide support to dispatch/scale staff on inquiries and corrections required.
- Work as a team member to achieve departmental goals.
- Processing of Material Pricing:
- Daily processing of aggregate & ready-mix orders for invoicing in the point-of-sale databases accordingly to meet established timelines and controls.
- Weekly processing of approved credit invoices in both the accounting and point-of-sale databases.
- Prepare daily reconciliations of yardage and tonnage and report information as required.
- Backup for other material pricing staff as assigned.
- Point-of-Sale System Maintenance (Libre and Commandseries)
- Set up customer projects and maintain all internal and external pricing.
- Maintain the item master file, zones, surcharges, etc.
- Internal Controls and Documentation
- Maintain authorized backup for all customer pricing.
- Maintain audit control logs.
- Create and maintain documentation for material sales processing for the accounting, point-of-sale and document imaging systems.
- Other Duties:
- Perform all duties according to CRH Internal SOX and Fraud Controls.
- Pbserve confidentiality of company information; written and verbal.
- Observe company safety standards and maintain safe work environment.
- Filing, other duties and specialized projects as assigned.
- Regular and timely attendance.
- Participate in and promote an inclusive work environment.
- High school graduate or equivalent required.
- Must have keen attention to detail when reviewing large volumes of data.
- Excellent written/verbal communication, and organizational skills with the ability to meet tight and/or competing deadlines.
- Excellent customer service skills required when working with a variety of departments, and internal/external customers.
- Excel skills required with the ability to maintain and work within complex spreadsheets and utilize various formulas.
- PC and Microsoft Office knowledge required.
- Ability to thrive in a fast-paced and ever-changing environment.
- Consistently appears for work at scheduled work time.
- Previous accounting and/or business, preferably order entry and billing experience.
- Preferred previous experience in point-of-sale systems (i.e. Libre, Commandseries).
- Previous experience in building materials (asphalt, aggregates, ready-mix concrete) or related industries a plus.
- Work hours: 8 hours per day/5 days per week with occasional overtime as required.
- This role is performed in an office setting.
- Highly competitive base pay
- Comprehensive medical, dental and disability benefits programs
- Group retirement savings program
- Health and wellness programs
- A diverse and inclusive culture that values opportunity for growth, development, and internal promotion
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Billing Specialist - Knoxville, United States - CRH
Description
Job ID: 491361
Since 1947, Harrison Construction Company, a CRH company, has been the preferred source for ground-level site construction throughout eastern Tennessee and western North Carolina. Committed to quality, service and safety, our integrated products and services enable us to build and manage site development projects from concept through construction. In addition, by being a part of the CRH family, we are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that come together to form CRH. CRH is the number one asphalt producer and paver, the largest aggregates producer and the second largest ready-mix producer in North America. We are also the number four cement producer in North America and a leader in Canada. CRH operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
Position Overview
Whether you're looking for an opportunity to break into the construction industry, or looking for the next step in your career, our team can provide you with a fun and challenging opportunity to grow with an industry leader. In this role, you'll be responsible for processing material pricing of aggregates/asphalt/ready-mix in a daily order entry, invoicing/credit preparation, and reconciliations.
You'll provide excellent customer service and support to external and internal customers which includes customer phone calls, inquiries, and research. You will also establish and maintain effective work relationships with new and existing customers through a high degree of professionalism and excellent interpersonal/communication skills. Investigation and follow-up on pricing and products with customers, sales staff, and preparing the required support documentation will be an important part of this role. Join us and play an integral part as we stand together to reinvent the way our world is built.
Key Responsibilities (Essential Duties and Function)
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Minimum Qualifications
Preferred Qualifications
Work Environment
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Offers You
About CRH
CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of large international organization.
If you're up for a rewarding challenge, we invite you to take the first step and apply today Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest
Harrison Construction Company, a CRH Company, is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
