Business Liaison I - Monett - Jack Henry Banking

Description

At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you.

The Business Liaison acts as a vital connection between the customer or business area and the Operations division, supporting all aspects of operational activity. This role is primarily focused on performing ACH originations for customers, ensuring accuracy and efficiency in transaction processing. The Business Liaison plays a key role in planning and aligning operational efforts with business requirements and objectives. They also contribute to the development and implementation of projects, helping to drive continuous improvement and operational excellence. Additionally, they serve as the main point of contact for resolving unresolved issues and customer complaints, ensuring timely and effective resolution to maintain high levels of satisfaction and trust.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Springfield, MO; or Monett, MO.

The salary range for this position is $38,650- $48,450 and will be determined based on location and experience level.

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

What you'll be responsible for:

• Helps manage communication and relationship between JHA and the customer and may serve as the point of contact for unresolved problems and complaints.
• If needed, performs weekly status meetings to review outstanding problems and request for services and produces standard weekly customer and JHA management reporting.
• Participates in defining requirements and implementing changes needed for new customers migrating or converting to the data center.
• Participates in customer daily problem resolutions.
• Participates and assists with the coordination of release activities between customer and JHA.
• Upon request provide data center support with user access and establishing printers within the data center environment.
• Participates in ACH processing for the data center as needed, meeting all aggressive deadlines.
• Monitors call queues and takes calls for problem resolution, responding within the designated timeframes.
• Coordinates between the installation departments for all product groups and data center operations for all new products, conversions, and de-conversions.
• As requested, provide timely assistance to all JHA groups requesting files, system access, or information to assist with bank customer cases.
• Submit change suggestions to data center management for consideration.
• May perform other job duties as assigned.

What you'll need to have:

• Must have at least 1 year of experience working in a financial institution in a back-office environment, deposit operations, GL Operations, ACH processing, etc.
• Must possess excellent written and oral communication skills to communicate with clients and internal departments.
• Must possess strong organizational skills.
• Must be able to work in an on-call rotation that will include weekends and possibly some holidays.

What would be nice for you to have:

• Experience with Jack Henry products and services that include Core Director.
• Experience with project management.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration. Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

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