Agency Services Manager - Fremont - Insight Global

    Insight Global
    Insight Global Fremont

    15 hours ago

    Insurance
    Description

    The Manager, Agency Services plays a critical leadership role in overseeing service delivery to Independent Distribution partners. This position is responsible for managing day-to-day operations, driving service excellence, and implementing process improvements that enhance partner satisfaction and retention. Working closely with cross-functional teams, the Manager ensures that service strategies are executed effectively and aligned with organizational goals. The role brings deep customer service expertise and a strong operational mindset to optimize workflows, improve efficiency, and support business growth. This leader fosters a culture of accountability, engagement, and continuous improvement within the service teams. By leveraging industry best practices and data driven insights, the Manager enhances the partner experience and contributes to the overall success of Independent Distribution.

    Qualifications:

    • Bachelor's Degree Or equivalent work experience
    • 5-plus years successful customer service experience including managing, coaching and motivating customer service teams (Financial Services and Call Center industry considered a plus).
    • Strong service competencies, business acumen and quality decision making.
    • Innovation management, influence and delegation. - Required
      • Project management, process improvement, proven change agent.
    • Proven track record for over-achieving service targets, improving processes, streamlining operations and automating processes.
    • Demonstrated ability to gain commitment, energize and coach others to build a successful team.
    • Proven to be self-directed and highly motivated with the flexibility necessary to operate in a fast-growing and fast-paced environment.
    • Solid to advanced PC data entry and word processing software skills

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