- Bachelor's Degree Or equivalent work experience
- 5-plus years successful customer service experience including managing, coaching and motivating customer service teams (Financial Services and Call Center industry considered a plus).
- Strong service competencies, business acumen and quality decision making.
- Innovation management, influence and delegation. - Required
• Project management, process improvement, proven change agent. - Proven track record for over-achieving service targets, improving processes, streamlining operations and automating processes.
- Demonstrated ability to gain commitment, energize and coach others to build a successful team.
- Proven to be self-directed and highly motivated with the flexibility necessary to operate in a fast-growing and fast-paced environment.
- Solid to advanced PC data entry and word processing software skills
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Agency Services Manager - Fremont - Insight Global
Description
The Manager, Agency Services plays a critical leadership role in overseeing service delivery to Independent Distribution partners. This position is responsible for managing day-to-day operations, driving service excellence, and implementing process improvements that enhance partner satisfaction and retention. Working closely with cross-functional teams, the Manager ensures that service strategies are executed effectively and aligned with organizational goals. The role brings deep customer service expertise and a strong operational mindset to optimize workflows, improve efficiency, and support business growth. This leader fosters a culture of accountability, engagement, and continuous improvement within the service teams. By leveraging industry best practices and data driven insights, the Manager enhances the partner experience and contributes to the overall success of Independent Distribution.
Qualifications:
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Agency Services Manager
Only for registered members Fremont
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Manager, Agency Services
Only for registered members Fremont
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Agency Services Manager
Only for registered members Fremont, MI
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Manager Agency Services
Only for registered members Fremont
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Manager Agency Services
Full time Only for registered members Fremont
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Production Services Manager
Only for registered members Walkerville, MI, US
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Manager of Employment Services
Only for registered members Big Rapids, MI - Big Rapids MI
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Environmental Services Manager
Only for registered members Big Rapids, MI
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Heavy Equipment Service Manager
Only for registered members Howard City, MI
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Auto Care Center Service Manager
Only for registered members Big Rapids
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Auto Care Center Service Manager
Only for registered members Whitehall
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Sales & Customer Service Segment Manager (Onsite)
Full time Only for registered members Norton Shores
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Sales & Customer Service Segment Manager (Onsite)
Only for registered members Norton Shores, MI
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Assistant Store Manager
Only for registered members Fremont
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DIRECTOR, DINING SERVICES
Only for registered members Fremont
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Personal Lines Insurance Account Manager
Only for registered members Fremont
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Customer Service Supervisor
Only for registered members Fremont
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Assistant Director of Nursing
Only for registered members Fremont
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Pilot Plant Operations Manager
Only for registered members Fremont
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Pilot Plant Operations Manager
Only for registered members Fremont