Manager Agency Services - FREMONT, Michigan, United States
5 days ago

Job summary
The Customer Service Manager plays a critical leadership role in overseeing service delivery to Independent Distribution partners. This position is responsible for managing day-to-day operations, driving service excellence, and implementing process improvements that enhance partner satisfaction and retention.Responsibilities
- Oversight of the Agency Support Call Center helping direct and enhance call center operations to deliver high-quality, responsive service to independent agents, ensuring consistent support and satisfaction.
- Oversee the New York Suitability Review process.
Job description
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