Manager Agency Services - FREMONT, Michigan, United States

Only for registered members FREMONT, Michigan, United States

5 days ago

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Job summary

The Customer Service Manager plays a critical leadership role in overseeing service delivery to Independent Distribution partners. This position is responsible for managing day-to-day operations, driving service excellence, and implementing process improvements that enhance partner satisfaction and retention.

Responsibilities

  • Oversight of the Agency Support Call Center helping direct and enhance call center operations to deliver high-quality, responsive service to independent agents, ensuring consistent support and satisfaction.
  • Oversee the New York Suitability Review process.

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