Administrative Support Specialist #415 - Washington, United States - US Senate

US Senate

Verified Company

Washington, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Duties:

Answers and directs telephone calls and provides information to customers via phone or in person. Verifies credentials and confirms appointments with customers and guests.

Sorts and distributes incoming mail and packages, assists with outgoing mail and packages, and provides additional administrative support as needed.

Maintains overall appearances of the office and supply inventory. Keeps track of office supplies and reorders when needed. Coordinates various administrative tasks related to the operations of the department.

Processes invoices and payments in QuickBooks for all studio services including video recording, radio recording, post production, and audio visual equipment rentals; coordinates with Finance department to maintain Accounts Receivable for Senate offices; maintain accurate and detailed monthly financial records; maintain Recording Studio authorization list for all Senate offices, including the moratorium schedule and assists Senate offices with granting and/or removing office management software authorizations as needed.

Other duties as assigned.

Requirements:

Conditions of Employment:

Qualifications:

Required Work Experience

Three years of customer service/receptionist experience, or any equivalent combination of education and experience.

Required Special Skills/ Knowledge

Ability to multitask several responsibilities while simultaneously providing exceptional customer service is a must.
Ability to answer a multiline phone system with a high call volume.
Knowledge of office equipment, computers, and the ability to learn specialized scheduling software and other programs.
Ability to provide exceptional customer service to a variety of guests and customers.
Ability to learn the Capitol building and surrounding area.
Knowledge of modern office practices and procedures.
Ability to follow specific rules, regulations, procedures and protocols.
Ability to comprehend and follow written and oral instructions.
Ability to establish and maintain effective working relationships with coworkers, customers, guests, and the public.

Desired Qualifications

Capacity to build effective working relationships with coworkers, other departments, and agencies.
Enjoys flexibility in work assignments and can pivot to provide attention to different priorities.
Open and willing to cover for a team member when out, rotate to various departments as needed, and work with staff.
Capability to read, understand, apply, and effectively explain a variety of organizational, departmental, and/or program policies and procedures.
Ability to prioritize workload efficiently.
Superior time management and multitasking skills
Inclination to learn new skills.
Ability to provide customer service with courtesy and tactfulness.

As part of our hiring process, we may conduct a skills assessment to better understand an applicant's proficiency in key areas relevant to the role.

Education:

Associates Degree

Additional information:

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated:

You will be evaluated for this job based on how well you meet the qualifications above.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package.

As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Opens in a new windowLearn more about federal benefits.

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent.

Contact the hiring agency for more information on the specific benefits offered.

Required Documents

As a new or existing federal employee, you and your family may have access to a range of benefits.

Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee.

You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

You may be required to serve a probationary period. Subject to background/security investigation.

If you are relying on your education to meet qualification requirements:
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredit