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patient access representative - Burlington, MA , USA, United States - Beth Israel Lahey Health
Description
When you join the growing BILH team, you're not just taking a job, you're making a difference in people's lives.
Job Type:
Regular
Scheduled Hours:
40
Work Shift:
Day (United States of America)
Working in Patient Access and as a member of the Beth Israel Lahey Health (BILH) System Services team, you can have a career that allows you to grow and advance while making a difference in people's lives.
By leveraging resources across the organization, we're able to provide high-quality, high-value care to the patients and the communities we proudly serve.
The Patient Access Specialist plays a critical role at BILH and Lahey Hospital & Medical Center as the first point of contact with our patients.
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30, 7:30-4PM, and some evening and weekend shifts available). Most positions are on site in Burlington with some hybrid (on site and remote schedules) available.
Departments include:
Registration and Scheduling (reg and sched), Call Center, Admissions and ED registration. Most positions are full time, but we have part time and per diem shifts available too
Job Description:
Positions available in Burlington-Mon-Fri, 8-4:30PM (Other shifts include 7-3:30PM and 7:30-4PM and some evening and weekend shifts available). Most positions are located on site in Burlington, MA with some hybrid (on site and remote schedules) available.
Performs a variety of functions to support an accurate, safe and customer-focused patient access process.
Ensures that all proper patient financial and demographic information is obtained and processed so BILH and LHMC is fully reimbursed for clinical services provided.
Handles patient questions and requests accurately and efficiently, ideally with first call resolution, or by making appropriate referrals to other departments, based on the original purpose of the question and any other questions or requests subsequently disclosed by the patient.
Ensures that the patient experience in accessing healthcare at LHMC is efficient and welcoming, and that patient confidentiality is respected and patient safety is preserved.
Minimum Qualifications:
Education:
High school degree or equivalent
Experience:
Prior experience in a business setting providing customer service, while simultaneously processing and verifying electronic demographic, financial or other business-related information and data.
FLSA Status:
Non-Exempt
As a health care organization, we have a responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities.
Beth Israel Lahey Health requires that all staff be vaccinated against influenza (flu) and COVID-19 as a condition of employment.
