Supervisor, Client Support - New York, United States - PMX
Description
Company Description
Publicis Media's Central Activation team supports PM accounts by building support and executing media campaigns via a global offshore delivery network to meet performance goals across a variety of channels.
The Client Support team within Central Activation works hand-in-hand with the agency accounts teams and clients to ensure the highest level of service and optimal processes and resource allocation, to deliver the expected results.
You will report to Senior Vice President, Central Activation.This is a hybrid role, requiring three days in-office each week.
If you are contacted for an interview, your recruiter will discuss specifics with you, inclusive of any necessary reasonable accommodations.
RESPONSIBILITIES:
- Build and grow relationships with the clients, global offshore teams, partners and internal Publicis teams
- Design programmatic activation strategy across platforms (with main focus on DV360 and The Trade Desk) and present recommendations to the client
- Provide campaign recommendations and tactical guidance to the offshore teams to achieve client objectives
- Ensure efficient workflows are established for collaboration between the client and global offshore teams
- Develop and present client deliverables and process documentation
- Identify and communicate account needs, concerns and opportunities for team development and business growth
- Project manage the development, rollout and adoption of automated solutions and other tools
- Act as a point of escalation and facilitate feedback across all teams
Qualifications
- Bachelor's degree
- 4+ years of biddable media experience, with the focus in programmatic
- 3+ years of activation experience and planning across various DSPs (The Trade Desk, DV360)
- 3+ years of relevant experience in a clientfacing capacity
- Experience collaborating with global counterparts for support
- Experience across other media channels
Additional Information
Our Publicis Groupe motto "Viva La Différence" means we're better together, and we believe that our differences make us stronger.
It means we honor and celebrate all identities, across all facets of intersectionality, and it underpins all that we do as an organization.
We are focused on fostering belonging and creating equitable & inclusive experiences for all talent.
Publicis Groupe provides robust and inclusive benefit programs and policies to support the evolving and diverse needs of our talent and enable every person to grow and thrive.
Our benefits package includes medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.
All your information will be kept confidential according to EEO guidelines.LI-Hybrid
Req #24-6685
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