Volunteer Engagement Coordinator - Phoenix, United States - St Vincent De Paul

St Vincent De Paul

Verified Company

Phoenix, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Job Title:
Volunteer Engagement Coordinator

Department: 303 Volunteer Engagement

Reports To:
Director of Volunteer Engagement

FLSA Status:
Exempt

Safety Sensitive:
No

Job Summary:

To ensure an excellent volunteer experience, providing the necessary technology infrastructure for those who volunteer and the programs who hire them, and the capability, culture, and training to support a "gold standard" experience for our volunteers.

Specific Duties:

In collaboration with the Director of Volunteer Engagement

Responsible for the development and implementation of a gold standard volunteer experience, focused on cultivating a sense of purpose, belonging and fulfillment among volunteers.
The gold standard experience encourages volunteers to offer their time and skills and are empowered to feel a profound connection to their work. This approach nurtures volunteers' feelings of joy, hope, and fulfillment, fostering a deep sense of satisfaction from their service and creating enthusiastic ambassadors for SVdP
Welcome and greet volunteers as they arrive to serve and provide checkin assistance as needed
Liaison to all program volunteer coordinators, maintaining regular checkins to ensure effective communication and coordination, identify volunteer needs, current and anticipated, and assist in identifying strategies for utilizing volunteers when there is overflow
Proficiency in using the volunteer scheduling software
Coordinates placement for groups, individuals, and organizations with efficiency and precision
Reviews and responds to the volunteer experience surveys to gather feedback, identify trends, and implement improvements to enhance the volunteer experience
Create metrics to measure volunteer retention, establish retention goals and ensure goals are met
Assist in building and strengthening relationships with Vincentian volunteers
Serves as an expert tour guide
Form, train, and maintain an executive volunteer team capable of providing support during significant events and serving as substitutes when needed to enrich the volunteer experience further
Participate as an active and engaged VE team member. Contribute to a healthy, collaborative, communicative team environment. Engage team members in joint problem solving and offer help to team members when able; ask for help when needed. Share ideas on how VE can continue to improve and provide the best possible customer service to our volunteers and program partners
Performs any other duties assigned by Director of Volunteer Engagement
Participate in and serve as a model for SVdP's Culture of Philanthropy, and ensure SVdP volunteers feel welcomed and appreciated

- _Volunteer engagement and appreciation, as well as Culture of Philanthropy participation are part of all job descriptions at SVdP, and a very important part of the organizational culture and values_

Required Skills/Abilities:

Able to work creatively and analytically in a timelimited, problemsolving environment
Be able to define and analyze performance metrics that surface insights to inform the success of SVdP volunteer experiences
Strong communication skills
Able to create and maintain a cohesive team with diverse styles, and to build and nurture empathy and trust within the team
Reasonable proficiency with spreadsheets (Excel/Google sheets), presentation software, Salesforce CRM
A passion for the mission of The Society of St. Vincent de Paul
Driven, hardworking, entrepreneurial, proactive, and productive
Flexible, curious, and creative, open for new things and able to propose innovative ideas
Team player, open, easy to work with and positive in a group dynamic
Intercultural competence in working with multicultural teams and communities
Embraces transparency, honesty, and accountability; not hesitant to ask for help

Education and Experience: