Lead Caregiver - Bettendorf, United States - Home Instead Senior Care

Home Instead Senior Care
Home Instead Senior Care
Verified Company
Bettendorf, United States

2 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

Position Overview:


The Lead CAREGiver role encompasses all responsibilities outlined in the CAREGiver job description, in addition to supporting key functions crucial to the success of the team.

These additional tasks may include CAREGiver engagement activities, training, managing inquiries from CAREGivers and clients, and providing client care support.


Essential Job Functions:

  • Execute all duties outlined in the CAREGiver job description as required.
  • Maintain availability for oncall duties during evenings and weekends.
  • Engage in CAREGiver engagement activities, such as:
  • Conducting CAREGiver Touchpoint Calls.
  • Facilitating meaningful participation and connections at CAREGiver meetings/events.
  • Assisting in the planning and execution of CAREGiver meetings.
  • Contributing to the monthly newsletter.
  • Participating in CAREGiver Focus Groups and providing support.
  • Serving as a resource and mentor for fellow CAREGivers.
  • Celebrating CAREGiver milestones.
  • Participate in CAREGiver training activities, including:
  • Assisting in new CAREGiver orientation.
  • Encouraging and reminding CAREGivers to attend training classes.
  • Providing personal skills training for CAREGivers in clients' homes as needed.
  • Shadowing opportunities for new CAREGivers.
  • Offering feedback to key players regarding new CAREGiver progress and needs.
  • Conducting CAREGiver Intros and Outros as necessary using the Client/CAREGiver Introduction checklist.
  • Manage CAREGiver and client inquiries by:
  • Responding to all inquiries received in the franchise office.
  • Redirecting relevant inquiries to the appropriate key player.
  • Provide client care support, including:
  • Contacting new clients to ensure quality care per the client care team's directives.
  • Communicating changes in client condition to the client care team.
  • Perform any other duties as assigned.

Desired Skills:

  • A genuine passion for supporting fellow CAREGivers through engagement and training initiatives.
  • Dedication to providing exceptional support to clients through handling inquiries and delivering quality care visits.
  • Possesses a professional and courteous phone manner.
  • Completion of all required training via the designated online learning platform endorsed by the franchise office.
  • Active participation in companysponsored training sessions and social events, including CAREGiver meetings.
  • Excellent communication skills, able to interact with CAREGivers and clients in a friendly and congenial manner.

Pay:
$ $17.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Paid training
  • Referral program
  • Vision insurance

Schedule:

  • Holidays
  • On call
  • Rotating weekends

Application Question(s):

  • Are you willing to undergo a background check and a drug test?

License/Certification:
- driver's license (required)
- car insurance (required)


Work Location:
In person
More jobs from Home Instead Senior Care
See all jobs of Home Instead Senior Care