Assistant Manager-port Lavaca - Port Lavaca, United States - Individually Owned and Operated Ace Hardware Store

Individually Owned and Operated Ace Hardware Store

Verified Company

Port Lavaca, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

About Ace Hardware in Port Lavaca:
Have you always wanted to be part of the A-Team, then we have the opportunity for you.
We are a customer-oriented retail business. We offer only full-time positions to individuals that can meet the requirements of the job and are enthusiastic, energetic, honest, hardworking, customer friendly, team oriented, happy, smiling individuals who enjoy making others feel the same as they shop at their local Ace Hardware
Our full-time team members will receive benefits including medical, dental, vision, life insurance 401k, and bonuses. Are you one of those individuals?

We strive on being the most helpful hardware stores on the planet. Serving Every Customer, Every Time, with Predictable Consistency

General Summary:

The Assistant Manager manages overall store operations and the achievement of company goals and directives.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

Customer Service:

Provide positive representation of Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor; work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously and effectively.
Handle customer complaints. Work to resolve problems with the customer and have stores best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations:

Ensure a positive, professional and safe work environment for all associates.
Supervise the general operations of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager on all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.

Inventory & Merchandising:

Assist to ensure forklift operations and receiving is completed in a safe and efficient way.
Assist to ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Responsible for maintenance of back stock levels.
Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
Assist in ordering and maintaining desirable product inventory levels to ensure in-stocks and store profitability.
Assist with merchandise resets throughout the store.
Assist to ensure all signage is current in the store.
Assist in presenting a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Hiring & Training of Associates:

Assist in training of all associates.
Actively recruit and promote the advancement of Ace associates.

Assist in hiring, training, scheduling, reviewing, rewarding and coaching Head Cashiers, Cashiers and sales associates with the approval of the General Manager.

Leadership:

Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.

Education:

High School or GED equivalent. Some collage preferred, or equivalent experience.

Experience:

Previous retail management experience preferred. Hardware experience preferred.

Physical Demands:

Standing, walking hr/day), lifting (up to 80lbs) and climbing.