- Answer all incoming external and internal calls.
- Responsible for scheduling appointments for all clinic sites through the electronic health record.
- Update patient demographics on the electronic health record as needed.
- Perform outreach calls to patients who have missed their appointments and other outbound calls as needed for the health center.
- Assist in some clerical aspects and support duties, which may include, but not be limited to, taking messages, and word processing
- Assist with peer training for the development and support of new Call Center personnel to ensure their knowledge of the Company's appointment availability, lines of business, services provided and other significant information delivered to patients.
- Conduct calls according established to policy and procedure governing quality benchmarks; assist in CQI activities as needed
- Act as a successful team member by being receptive to feedback and coaching
- Follow all standard operating procedures and display reliability and have willingness to develop and consistently improve.
- Provide coverage for other departments, i.e., front desk, as directed by manager
- Performed other duties as needed.
- A minimum of two (2) years experience in a service-related function. Previous call center and /or healthcare customer service type position, previous team leader or supervisory experiences are a plus. High School diploma or equivalency required. Associate Degree preferred
- Excellent communication and interpersonal skills; including but not limited to over-the-phone speaking voice and clarity.
- Ability to utilize various computer systems, including but not limited to Microsoft Word, Excel and PowerPoint and company scheduling and intra-net systems; able to pass company minimum keyboarding tests.
- Demonstrated organizational skills, timeliness is managing tasks and ability to analyze and forecast team needs based on volume trends identified.
- Demonstrated ability to establish and maintain excellent customer and employee relations.
- Demonstrated ability to motivate others and be a team player/leader.
- Bi-lingual communication (verbal / written), required.
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Patient Care Advisor - New York, United States - Sun River Health
Description
Job DescriptionSun River Health provides the highest quality of comprehensive primary, preventative and behavioral health services to all who seek it, regardless of insurance status and ability to pay, especially for the underserved and vulnerable. Sun River Health is a Federally Qualified, Non-Profit Health Center serving communities in Suffolk, Rockland, Orange, Dutchess, Ulster, Sullivan, Columbia and Westchester County. We are currently seeking a full time remote Call Center Patient Care Advisor at 37.5 hours per week.
The Call Center Agent will assist in presenting the "Face/Voice" of Company's services to our current and potential patient populations. He/she will coordinate scheduling medical, Mental Health and COVID related appointments for all Primary Care sites.
ESSENTIAL FUNCTIONS:
8AM - 4PM, 9:30AM - 5:30PM, 10AM-6PM and flexible to work Saturdays
The above is intended to describe the essential job functions, the general supplemental functions and the essential requirements for the performance of the job. It is not to be construed as an exhaustive statement of all the job functions.
EDUCATION/EXPERIENCE:
Salary: $ $19.25 per hour
Responsibilities
Relation to Mission
The mission of Sun River Health is to increase access to comprehensive primary and preventive health care and to improve the health status of our community, especially for the underserved and vulnerable.
Equal Employment Opportunity
Sun River Health provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.
Americans with Disabilities Act
Applicants as well as employees who are or become disabled must be able to perform the essential job functions either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by-case basis in accordance with applicable law.
Job Responsibilities
The following statements reflect the general duties, responsibilities and competencies considered necessary to perform the essential functions of the job and should not be considered as a detailed description of all the work requirements of the position. Sun River Health may change the specific job duties with or without prior notice based on the needs of the organization.
About Us
Sun River Health is a network of 43 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and health care professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most. Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need - no matter their race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.
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