IT Field Service Technician - Boston, United States - Vortalsoft

Vortalsoft
Vortalsoft
Verified Company
Boston, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description

General FST responsibilities:


  • 40hrs/week (oncall nights/weekends required).
  • Must be able to work overtime when required (limited OT with Manager approval beforehand).
  • Must have excellent communications and customer service skills and demonstrate leadership and creative thinking.
  • Provide quality customer support and relations through use of customer management skills and other D1Employees.
  • Diagnose machine performance problem.
  • Installing, repairing and troubleshooting workstations, Printers, Scanners, Routers, & Switches
  • Installing and repairing Servers
  • Troubleshoot and installing in LAN-WAN environments
  • Provide some desk side technical support for hardware and software
  • Perform analysis to effectively identify potential problems to eliminate problems in the future
  • Maintain requisite technical competence to support the hardware and software
  • Install, move, add, and change hardware and related peripherals in accordance with the Change Management Process
  • Taking appropriate actions to mitigate or eliminate hardware/software problems
  • Handle General Territory.
  • Perform applicable preventative maintenance, per OEM specifications

Job Types:
Full-time, Contract


Pay:
$ $24.00 per hour

Expected hours: 40 per week


Benefits:


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Compensation package:

  • Hourly pay

Experience level:

  • 2 years

Schedule:

  • 8 hour shift

Experience:


  • Customer service: 1 year (preferred)

Work Location:
On the road
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