- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand, Team, League is always positively represented
- Understand Fanatics Values and how they relate to the Event Operations Associate role
- Maintain sales floor and/or stockroom standards with an eye to detail
- Troubleshoot sales transactions via the Fanatics Point of Sale System (POS)
- Provide a fun and professional environment for team members and fans
- Assist with stocking of merchandise
- Assist with inventory when needed
- Organize supplies and equipment
- Load and unload merchandise trucks
- Assist as directed by your supervisor to ensure that your assigned location is neat, organized, clean and fully stocked for all events and set up
- Perform additional responsibilities as assigned by the Leadership team
- Possess a fun, outgoing, confident, and professional demeanor
- Ability to build product knowledge
- Ability to work as a member of a team in fast paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can-do attitude
- Strong communication, literacy, and numeracy skills
- Ability to be punctual, consistent, and reliable on the job
- Minimum 18 years of age
- Experience working in venue and retail / merchandise environment
- Ability to work independently and responsibly in a fast-paced continuously changing environment
- Must be friendly, self-motivated, and love meeting new people in an exciting event setting
- Basic math skills: ability to accurately count change and balance bank
- Willingness and drive to exceed guest and partner expectations
- Ability to work independently or in a team during set up and to get tasks done efficiently
- Ability to communicate effectively with supervisor and guests
- Ability to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance
- Must maintain regular and consistent attendance and punctuality throughout the duration of the event / assignment, with or without reasonable accommodation
- Regularly required to sit stand, reach, bend and move about the facility as needed
- Ability to stand, walk, bend and move throughout the venue for extended periods of time
- Practice safe work habits, follow all safety policies, procedures and company-wide safety training and any additional job specific safety training
- Follow and encourage your team to follow all safety policies and procedures, looking for and reporting any unsafe work conditions, and complete company-wide safety training and any additional job specific safety training.
- Greet fans and ask questions to help make their shopping experience an enjoyable one
- Make recommendations based on observations and conversations with fans
- Help execute a brand connection by ensuring fans enjoy a top notch shopping experience
- Maintain sales floor and/or stockroom standards with an eye to detail
- Process sales transactions via the Fanatics Point of Sale System (POS)
- Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
- Perform additional responsibilities as directed by the management team
- Minimum 18 years of age, High School graduate or equivalent
- Past experience working in retail or sales preferred
- Ability to work independently and responsibly in a fast-paced environment
- Availability to work extended hours on game days and during events
- Foreign language skills are a plus
- Possess a fun, professional demeanor
- Demonstrated ability to build product knowledge of Team/League inventory
- Demonstrated ability to work as a member of a team in fast paced environments, servicing a diverse fan base
- Ability to maintain high standards of organization and cleanness
- Proven ability to overcome obstacles while maintaining a positive, can do attitude
- Strong verbal communication skills
- Regularly required to sit stand, reach, bend and move about the facility as needed
- Must be able to lift and carry up to 30 lbs.
- Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if assigned location is outside of the shop
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Retail Event Associate - Jacksonville, United States - Fanatics
Description
Job DescriptionGeneral Duties and Responsibilities:
Education, Experience and Requirements