Pharmacy Support Personnel I - Ada, United States - The Chickasaw Nation

The Chickasaw Nation Ada, United States

3 weeks ago

Description

We are currently looking for a Full Time Pharmacy Support Personnel I to join our Outpatient Pharmacy Support Personnel Team team located at the Chickasaw Nation Medical Center.

Summary:

Provides clerical and administrative support services to the Pharmacy Department.

Responsibilities:

Performs duties to assist the pharmacy staff
Performs reception duties for the pharmacy department, receives and logs patients' medical records and assists patient in accessing pharmacy services
Assists patients in tracking package information within GlobalShip, both USPS and FedEx
Obtains state approved identification of patients receiving and/or picking up controlled medications
Assists Pharmacy Courier and Transportation Drivers in finding patient medications and getting them to their destinations
Assists with medication refill processing to include correct medication processing and correct delivery method inputs
Assists patients picking up refill medications and discharges
Answers routine questions or makes appropriate referrals when needed
Couple medications with GSL software and place within GSL cabinets
Maintains files, logs, and records
Answers the phone, transfers calls, takes messages and screens calls per guidelines for areas served
Maintains confidentiality, security, and integrity of data and information in accordance with HIPAA regulations
Participates in performance improvement activities to measure, assess and improve the quality of assigned work area
Provides first class customer service - courteous and helpful to all internal and external customer types
Answers questions in a courteous and professional manner
Partners with internal and external services as needed to ensure appropriate referral is made
Greets and engages with a smile
Determines and meets needs
Seeks positive experience and outcomes
Completes all training and development requirements and participates in continuing education opportunities
Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
Shares responsibilities for maintaining adequate supplies and equipment
Maintains general upkeep of work area and maintains a safe environment
Observes and addresses potential environmental hazards and risks
Maintains and promotes professionalism
Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
Adheres to Chickasaw Nation dress code standards
May provide break coverage for others as assigned
May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
All other duties as assigned

Competencies:

Essential:

Follow instructions, both written and oral
Adhere to all scheduling and attendance requirements
Honesty, truthfulness, reliability, accountability
Read, understand and apply regulations and policies
Knowledge of programs and services offered within the area assigned
Communicates verbally with team, departments, guests and management
Maintains clear and complete employee health records

Skills:

Essential:

Basic Computer skills
Must be able to operate related office equipment
Accurately type 25 words per minute

Experience:

Essential:

No prior experience required.

Education:

Essential:

High School, GED or Equivalent

Credentials:

Essential:

Pass general background check

Working Conditions:

Essential:

Fast-paced
Works in a pharmacy setting
Potential exposure to biohazards
Potential exposure to contagious diseases
Communications phone, computer
Communications written, verbal
May be required to assist individuals who are emotionally disturbed
Pass pre-employment drug test
Frequently bend, kneel, stoop, push, reach
Use computer up to 25% of shift
Sometimes lift and or carry up to 50 lbs
Standing up to 100% of shift
Walk up to 100% of shift

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