- Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines and meets needs
- Seeks positive experience and outcomes
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Shares responsibilities for maintaining adequate supplies and equipment
- Maintains general upkeep of work area and maintains a safe environment
- Observes and addresses potential environmental hazards and risks
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- May provide break coverage for others as assigned
- May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
- Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
- Keeps current and aware of national trends as well as future needs and priorities
- Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
- Upgrades, installs and troubleshoots networks, networking hardware devices and software
- Provides daily administration functions for tribal network services
- Develops and documents system standards for computers and network devices
- Recommend and schedule repairs to the Local and Wide Area Network
- Assist in new project implementation under the direction of Engineers
- Conducts minor preventative maintenance, when possible, and report additional needed repairs to line of support
- Maintains complex equipment/machinery, systems and building by completing preventative maintenance schedules
- All other duties as assigned
- Follow instructions, both written and oral
- Adhere to all scheduling and attendance requirements
- Extreme customer-focused behavior
- Ability to portray a positive image to guests
- Must be detail-oriented
- Ability to work independently
- Honesty, truthfulness, reliability, accountability
- Read, understand and apply regulations and policies
- Ability to multitask
- Define problems, collect data and establish facts
- Identify, analyze and repair routine machine problems
- Communicates verbally with team, departments, guests and management
- Use voice in authoritative manner
- Must be flexible and be able to adapt to last minute changes
- 1 year directly related experience
- Bachelors Degree in directly related field
- Pass gaming background check
- Pass general background check
- Cisco Certified Entry Technician
- Cisco Certified Network Associate
- Standard Driver's License
- Gaming license or permit as required by assigned position
- Pass pre-employment drug test
- Hand-eye coord, reach and grasp
- Sometimes lift and or carry up to 25 lbs
- Sitting up to 50% of shift
- Sometimes work in small or cramped areas
- Visual acuity for detail, distance, color, depth perception
- Walk up to 50% of shift
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IT Network Administrator - Ada, United States - The Chickasaw Nation
Description
We are currently looking for a Full Time IT Network Administrator to join our SS Network Services Team team located at the Information Technology working .
execute most routine administrative functions for all tribal network services.
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