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    IT Network Administrator - Ada, United States - The Chickasaw Nation

    The Chickasaw Nation
    The Chickasaw Nation Ada, United States

    2 weeks ago

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    Description


    We are currently looking for a Full Time IT Network Administrator to join our SS Network Services Team team located at the Information Technology working .

    Summary:

    execute most routine administrative functions for all tribal network services.

    Responsibilities:


    • Provides first class customer service - courteous and helpful to all internal and external customer types
    • Answers questions in a courteous and professional manner
    • Partners with internal and external services as needed to ensure appropriate referral is made
    • Greets and engages with a smile
    • Determines and meets needs
    • Seeks positive experience and outcomes
    • Completes all training and development requirements and participates in continuing education opportunities
    • Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
    • Shares responsibilities for maintaining adequate supplies and equipment
    • Maintains general upkeep of work area and maintains a safe environment
    • Observes and addresses potential environmental hazards and risks
    • Maintains and promotes professionalism
    • Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
    • Adheres to Chickasaw Nation dress code standards
    • May provide break coverage for others as assigned
    • May augment staff in other areas as needed based on staffing and needs ratio in regularly assigned unit
    • Maintain knowledge of and follow all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
    • Keeps current and aware of national trends as well as future needs and priorities
    • Handles routine customer complaints and incidents, exhibiting the appropriate discretion to identify situations that require the attention of supervisory personnel
    • Upgrades, installs and troubleshoots networks, networking hardware devices and software
    • Provides daily administration functions for tribal network services
    • Develops and documents system standards for computers and network devices
    • Recommend and schedule repairs to the Local and Wide Area Network
    • Assist in new project implementation under the direction of Engineers
    • Conducts minor preventative maintenance, when possible, and report additional needed repairs to line of support
    • Maintains complex equipment/machinery, systems and building by completing preventative maintenance schedules
    • All other duties as assigned
    Competencies:


    Essential:

    • Follow instructions, both written and oral
    • Adhere to all scheduling and attendance requirements
    • Extreme customer-focused behavior
    • Ability to portray a positive image to guests
    • Must be detail-oriented
    • Ability to work independently
    • Honesty, truthfulness, reliability, accountability
    • Read, understand and apply regulations and policies
    • Ability to multitask
    • Define problems, collect data and establish facts
    • Identify, analyze and repair routine machine problems
    • Communicates verbally with team, departments, guests and management
    • Use voice in authoritative manner
    Skills:


    Essential:

    • Must be flexible and be able to adapt to last minute changes
    Experience:


    Essential:

    • 1 year directly related experience
    Education:


    Essential:

    • Bachelors Degree in directly related field
    Credentials:


    Essential:

    • Pass gaming background check
    • Pass general background check
    • Cisco Certified Entry Technician
    • Cisco Certified Network Associate
    • Standard Driver's License
    • Gaming license or permit as required by assigned position
    Working Conditions:


    Essential:

    • Pass pre-employment drug test
    • Hand-eye coord, reach and grasp
    • Sometimes lift and or carry up to 25 lbs
    • Sitting up to 50% of shift
    • Sometimes work in small or cramped areas
    • Visual acuity for detail, distance, color, depth perception
    • Walk up to 50% of shift


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