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Customer Service Representative
3 weeks ago
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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careermount Findlay, United States Part timeStore : 1220 Tiffin Ave, Findlay, Ohio 45840 · **Customer Service Representative** · We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. · * ...
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Products Representative
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Deputy Branch Manager
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Customer Service Representative
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Legal Counsel
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Loader Operator
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The Shelly Company Findlay, United StatesJob ID: 496669 · The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly ...
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Floating Asphalt Plant Operator
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The Shelly Company Findlay, United StatesJob ID: 496670 · The Shelly Company, a CRH company, is a vertically integrated supplier of aggregates, asphalt, ready mix concrete and paving services throughout the state of Ohio. Our commitment to quality drives us to use the most modern, efficient and environmentally friendly ...
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Member Services Representative
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Member Services Representative
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Clinical Service Representative
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Customer Service Representative
3 weeks ago
Vivo Inc. Goodfield, United StatesVIVO is a U.S. based company that designs, manufactures, and supplies a diverse selection of products across multiple unique product markets. We desire to create functional solutions that fit unsolved needs and better the experience of every customer we serve. Our dedicated team ...
Guest Service Representative - Findlay, United States - Hancock Hotel
3 weeks ago
Description
****Purpose****
Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach to problem solving. The primary responsibility of a Guest Service Representative is to deliver and exceed guest expectations, execute brand service standards, resolve challenges, and maintain excellent communication with guests, peers, and supervisors.
****Work Performed****
Welcome arriving guests and complete the hotels arrival/check-in experience, ensuring special requests are fulfilled and accurate information is received.
Engage in purposeful communication and build rapport with guests, creating an open dialogue to uncover guest expectations and unrealized needs.
Effectively engage with guests through phone or electronic communication consistent with hotel brand standards to ensure guest satisfaction.
Promote hotel brand loyalty programs, encourage guest participation, and offer special rate packages and upgrades when appropriate.
Effectively communicate with hotel departments to ensure timely and accurate delivery of guest expectations, fulfillment of needs, and challenge resolution.
Listen to guests and empathize with their challenges. When necessary, solicit guest feedback and act on guests concerns.
Always maintain professionalism consistent with hotel brand and company expectations.
Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
Use hotel communication log and verbal or electronic means to notify fellow associates and/or supervisors of pertinent information.
If applicable, maintain balance and security of house bank and accurately log all transactions.
****Qualifications****
**Experience & Education:**
2+ years of customer service experience, preferably in Hospitality or related industry
High School diploma or equivalency education certificate required
**Communication:**
Excellent verbal and written communication skills
Must be able to speak, read, and write in primary language used in the workplace
**Physical:**
8+ hours per day at standing desk/computer; stand and walk frequently throughout the workday
Lift, lower, and maneuver up to 30 pounds occasionally
**Managed by First Hospitality**
First Hospitality seeks to attract and retain a high-performing and diverse workforce in which employees differences are respected and valued to better meet the varying needs of the customers we serve. FH fosters an inclusive work environment that promotes collaboration, flexibility, and fairness. Equal Opportunity Employer.
