Receptionist - Escondido, United States - Supercuts

Supercuts Escondido, United States

2 weeks ago

Description

Purpose:

The receptionist is the first and last person to be in contact with customers. The welcome created by the receptionist is very important and strongly influences how customers feel about Supercuts. The primary responsibility of the receptionist is to make sure the customer feels welcome and comfortable.
This is done by greeting our customers cheerfully and with enthusiasm, making them feel welcome.

The receptionist knows exactly how the salon operates and has the ability to execute our Supercuts Operating Principles and best practices at all times.

This will ensure all customers are satisfied before leaving the salon and ave been informed on all check-in options that are available.

The receptionist should also have a thorough knowledge of the Supercuts location, menus and available products for retail.

They should also know the hours of operation and be able to communicate this information to customers in person or on the phone.

It is important for the receptionist to understand that the voice on the other end of the phone is a potential customer or applicant and it is important that the information is delivered cordially and clearly with a smile.

Duties:

Greet every customer immediately and check them in
Answer phones clearly and confidently
Inform customers on how to make a reservation via Open Salon, online check-in and of course calling ahead
Assist customers with any questions they may have about purchasing products and suggest additional services we offer
Create a ticket for every customer in the POS
Give an accurate wait time and encourage customers to wait or return as appropriate
Accept payment as well as asking the customer how their service was. Listen to concerns, complaints or positive feedback
Follow all sanitation procedures and requirements
Keep desk area clean and organized when not servicing customers
Keep up on laundry
Keep up on having clean implements for stylists at all times
Assist with product inventory, stocking shelves and dusting when needed
Balance till at the beginning and end of each shift

Qualifications:

Strong customer service will an outgoing ,confident and professional personality
Professional phone etiquette
Coachable and open to feedback
Good communication skills
Good multitasking and organization skills
Professional appearance and presence
Flexible availability
Punctual and reliable

You are submitting your information for potential employment opportunities with an independent franchisee of Regis Corporation or one of its subsidiaries (collectively "Regis").

If hired, you will be a direct employee of the franchisee, not of Regis.

Franchisees are independent business owners/operators who set their own wage and benefit programs which can vary from Regis or other franchisees.

Only the franchisee is responsible for employment matters at the salon including hiring, firing, discipline, supervision, staffing, scheduling, wages and benefits.

Regis will not receive a copy of your employment application and will have no involvement in any hiring or other employment decisions.

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