- Learning to oversee cohort of up to 9 people
- Responsible for daily production goals and quality of work
- Acts as the backup to an Ecommerce Supervisor
- Provides hands on training and mentoring of the team through daily stand-ups, one on ones and coaching logs
- Owns the daily production goals of their assigned team through execution of management priorities
- Assists in generating sales reports and daily production tracking metrics
- Helps build and maintain strong training documentation for all aspects of the e-commerce process
- High school diploma or GED or equivalent work experience
- Minimum of 6 months - 3 years of experience selling items online
- Minimum 2 - 4 years of experience in a product related field preferred
- Sense of urgency while maintaining a positive attitude
- Extensive knowledge in at least one area of the lines of business preferred
- Excellent in-person, phone, and electronic-based interpersonal skills
- Ability to work cooperatively with diverse groups of individuals from a variety of educational, social and economic backgrounds
- Proven leadership skills and ability to influence and partner/collaborate with others. Must be highly collaborative and open to multiple perspectives
- Ability to utilize self-learning systems
- Possess a professional demeanor, poise under pressure with strong attention to detail, and well-developed time management skills
- Proficiency with, and ability to conduct, intermediate tasks within Microsoft Office Suite applications and various cloud based office applications
- Digital photography background is a plus (Adobe Lightroom 5 or higher)
- Bilingual in Mandarin or Cantonese is a plus
- Must be able to type 40+ WPM
- Must be able to lift up to 45 lbs unassisted
- Ability to stand on hard surfaces for an extended period
- Ability to work weekends and holidays
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Lead Ecommerce Associate - South San Francisco, United States - GOODWILL OF THE SAN FRANCISCO BAY
Description
Job Description
Job DescriptionDescription:We believe every individual has the power to create a positive social impact. Goodwill of the San Francisco Bay has numerous opportunities for people who want to make a difference, while building their professional skills. Our organization is rooted in empathy and a driver of the circular economy in the SF Bay. Your professional skills will help to propel a mission driven organization, that cares deeply about people and the planet. We look forward to welcoming you.
LEAD ECOMMERCE ASSOCIATE
As a team leader, the Lead Ecommerce Associate guides a cohort of staff members in the identification, authentication, appraisal, listing and distribution of products for the retail and online stores as well as salvage business at Goodwill. The Lead Ecommerce Associate maintains the responsibilities of their Associate or Specialist role in addition to setting priorities and goals for the team, ensuring accountability for the team's daily performance, overseeing team management and other responsibilities.
RESPONSIBILITIES
QUALIFICATIONS
KNOWLEDGE, SKILLS & ABILITIES
PHYSICAL REQUIREMENTS
Goodwill San Francisco Bay's guiding principle is that everybody deserves a second chance—and everyone deserves access to training, job opportunities, and support to succeed in our economy. We currently operate 34 retail stores, 33 donation sites, and two warehouse outlets across six Bay Area counties. This includes San Francisco, San Mateo, Marin, Alameda, Solano, and Contra Costa.
Many of our career centers are embedded in our retail stores and are managed by career advisors who help people get jobs either directly at Goodwill or through our employer network. Goodwill SF Bay relies on a combination of material and financial donations to support employment services including individualized career support, skill building, industry certification programs, and support services such as transportation, clothing vouchers, referrals to mental health, housing and more. Donating and shopping at Goodwill is good for our planet and the local environment and helps Goodwill SF Bay divert >35 million of pounds from local landfills every year.
