Jobs
>
Fort Wayne

    Customer Service Analyst - Fort Wayne, United States - Sparibis

    Sparibis
    Sparibis Fort Wayne, United States

    3 weeks ago

    Default job background
    Description

    Title:Customer Service AnalystLocation:Fort Wayne, IN**Location:** Must be onsite in Fort Wayne, IN (Remote during COVID) **Years Experience:** 3 Years + **Education:** Bachelors Degree or equivalent preferred. An associate degree or significant relevant experience is required. **Hours:** 8:00am to 5:00pm

    **Key Skills:**

    Experience in the Telecommunications industry

    Knowledge of Systems - STATS, DPI,

    **Summary**

    The customer service analyst (CSA) will work to achieve or exceed the revenue objectives for accounts executives assigned to them. Ensuring the proper provisioning of services, billing integrity and the timely response to customer inquiries drives customer satisfaction and revenue growth. An integral piece in maintaining existing revenue is contract maintenance and renewal. The CSA is informed on all contract existence and expirations within their base, and they are responsible for assisting with contract renewals.

    **Responsibilities**

    Support Field Sales Team Members in providing quotes, proposals, contract, and data-gathering requirements.

    Manage assigned accounts to fully support all sales associated activity

    Monitor installation from order to delivery on special needs requests, keeping customer and salesperson aware of significant changes in schedules and ensure accurate billing.

    Educates customers on billing process, how to read bills and verifies billing accuracy, where appropriate

    Internal teamwork with other partner groups (Call Center, Contract Admin, Operations, Engineers, NPC, Translations, etc.) to implement services and resolve customer problems and strive to achieve complete customer satisfaction

    Assist direct sales to meet or exceed contract renewal objectives.

    Submit MACD and simple orders to provisioning groups through STATS system that the CSA may have received through direct customer calls, Account Executives, or other internal groups

    Account auditing for billing accuracy and additional revenue opportunities where appropriate

    Manage and report out on all churn in excess of 5+ lines, PRI and Channelized DS1 services

    Use to assist salesperson in account management

    Manage module to annual growth targets as an assistance to our sales team.

    Provides customers with contacts and escalation list of Frontier back offices

    **Qualifications**

    Drug/background screening required prior to start

    The CSA must have a minimum of 3+ years experience in similar account management responsibilities. The selected individual will have experience in the Telecommunications industry. The individual must possess strong time management, communication, customer service, and organizational skills

    An associate degree or significant relevant experience is required. Bachelors degree preferred.

    Strong phone and presentation skills

    Good customer relationship building experience

    Goal and results driven

    Always follows through and completes tasks on time

    Project management ability

    Community Involvement is expected

    Knowledge of Systems - STATS, DPI,

    **About Sparibis**

    We understand your time is precious, so let us do the work for you Sparibis LLC is a professional solutions firm that Clients rely on to access the best talent to drive their business success. Let Sparibis find your right career fit

    Sparibis is an equal opportunity employer that values diversity at all levels. All individuals, regardless of personal characteristics, are encouraged to apply.

  • Franklin Electric

    Service Desk Analyst

    3 weeks ago

    Franklin Electric Fort Wayne, United States

    Service Desk Analyst · Department: IT · Employment Type: Full Time · Location: US - Indiana - Fort Wayne · Reporting To: Matt Huhn · Description · Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a d ...

  • Franklin Electric

    Service Desk Analyst

    4 weeks ago

    Franklin Electric Fort Wayne, United States

    Job Description · Job Description Description · Embark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity. · Franklin Ele ...

  • Franklin Electric

    Service Desk Analyst

    1 week ago

    Franklin Electric Fort Wayne, United States

    Job Description · Job DescriptionDescriptionEmbark on a career journey with Franklin Electric, where your passion meets purpose, and every day is an opportunity to make a difference in our global communities in providing access to water, fuel and electricity. · Franklin Electric ...

  • Community Medical Center

    Information Technology

    4 days ago

    Community Medical Center Frenchtown, United States Full time

    This is a full time Status), day shift Informatics Analyst - Lead Position in the Information Technology Department. · The overall responsibility of the Lead Informatics Analyst is to integrate clinical science, computer science, and information science to manage and communicate ...

  • Lutheran Hospital of Indiana

    Network Analyst

    3 weeks ago

    Lutheran Hospital of Indiana Fort Wayne, United States

    **Job Summary**: · Under the general direction of the Regional IS&T Infrastructure, and the Telephony/Data Technical Lead, the Network Analyst's role is to ensure the stability and integrity of in-house data and wireless network services. This is achieved by planning, designing, ...

  • Cross River Therapy

    Registered Behavior Technician

    1 week ago

    Cross River Therapy Fort Wayne, United States

    Do you want to make a difference in the life of a child with autism? · Cross River Therapy provides ABA Services throughout the state of Indiana. We are currently hiring RBT's that are looking to use their training to make the world a better place. · Cross River Therapy offers ve ...

  • Navigate Maternity

    Systems Analyst

    3 weeks ago

    Navigate Maternity Fort Wayne, United States

    **About Us**: · Navigate Maternity (NM) is a tech-enabled medical device company focused on improving maternal health outcomes. We are currently seeking a passionate Systems Analyst to join our team. This is an excellent opportunity for a motivated individual who is interested in ...

  • Do it Best Corp.

    Associate Merchandise Manager

    2 weeks ago

    Do it Best Corp. Fort Wayne, United States

    **Associate Merchandise Manager** · Location: Fort Wayne, IN · of Openings: 1 · Level: Entry/Mid-level Position · Division: Merchandising · Reporting to position: Merchandise Manager · Travel: 10% Travel · **About the Role**: · The Associate Merchandise Manager will work directly ...

  • Do it Best Corp.

    Pricing Analyst

    1 week ago

    Do it Best Corp. Fort Wayne, United States

    **Pricing Analyst** · Location: Fort Wayne, IN · Level: Entry · Division: Merchandising · Travel: Do it Best Spring and Fall Markets; light domestic travel; local, in store competitive price shops · At Do it Best, the Merchandising team is focused on equipping our independent bus ...

  • C&W Services

    Rme Planner

    3 weeks ago

    C&W Services Fort Wayne, United States

    **Job Title** · RME Planner · **Job Description Summary** · C&W Services, a division of Cushman & Wakefield, is the industry leader in Integrated Maintenance Solutions. · We are looking for an experienced CMMS Administrator to oversee asset management, work planning, and spare pa ...

  • BAE Systems

    Program Manager Ii

    2 weeks ago

    BAE Systems Fort Wayne, United States

    Because this role involves a combination of collaborative/in-person and independent work, it will take the form of a hybrid work format, with time split between working onsite and remotely. · Join a dynamic team, in Command, Control, Communications, Computers, Intelligence, Surve ...

  • Steel Dynamics, Inc.

    IT Supervisor

    3 days ago

    Steel Dynamics, Inc. Fort Wayne, United States

    Overview: · **Responsibilities**: · - Supervise the Business Information Systems (BIS) team: · - Business Analysts · - Programmer Analysts (Software Developers) · - Collaborate with business leaders and end users to develop strategies for fulfilling company goals. · - Oversee and ...

  • Agri Stats

    Accounting Analyst

    2 days ago

    Agri Stats Fort Wayne, United States

    Agri Stats, Inc. employs some of the brightest minds in the industry. We are proud to offer our employees great benefits including Health, Dental, 401k with a company match, generous vacation, and just a great working environment. · Do you enjoy math, customer interaction, and so ...

  • Supplemental Health Care

    Travel Nurse RN

    1 week ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Labor and Delivery · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Desc ...

  • Supplemental Health Care

    Travel Nurse RN

    1 week ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN CVOR for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVOR · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supplemental Heal ...

  • Supplemental Health Care

    Travel Nurse RN

    1 week ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVICU · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · Supplemental He ...

  • Supplemental Health Care

    Travel Nurse RN

    1 week ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN Telemetry for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Telemetry · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As one ...

  • Supplemental Health Care

    Travel Nurse RN

    1 week ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Neuro PCU - Progressive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Empl ...

  • Supplemental Health Care

    Travel Nurse RN

    2 days ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN CVICU for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: CVICU · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Employment Type: Travel · Job Description: · As one of the l ...

  • Supplemental Health Care

    Travel Nurse RN

    1 day ago

    Supplemental Health Care Fort Wayne, IN, United States

    Supplemental Health Care is seeking a travel nurse RN Neuro PCU - Progressive Care Unit for a travel nursing job in Fort Wayne, Indiana. · Job Description & Requirements · Specialty: Neuro PCU - Progressive Care Unit · Discipline: RN · Start Date: ASAP · Duration: 13 weeks · Empl ...