Part Time Patient Access Registration - Waukesha, United States - Optum

Optum

Verified Company

Waukesha, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Part time

Description

Opportunities with ProHealth Care, part of the Optum family of businesses. ProHealth Care is proud to be a leader in health care services, serving Waukesha County and the surrounding areas for more than a century. Explore opportunities across the full spectrum of care as you help us improve the well-being of the community with your skills, compassion, and innovation. Be part of a collaborative environment that strives for excellence, nurtures respect, and ensures high-quality care delivery to our patients. Join us in making an impact and discover the meaning behind
Caring. Connecting. Growing together.
This position is part-time (24 hours weekly).

Employees are required to work 2-week rotation (Week 1: Thursday 6:30-15:00, Friday 5:45-14:15, Saturday 6:30-15:00; Week 2: Sunday 6:30-15:00, Thursday 6:30-15:00, Friday 8:30-17:00) with rotating holidays and weekends.

Our office is located at 725 American Ave. Waukesha, WI 53188.

We offer 4-6 weeks of paid training.

The hours of the training will be based on schedule or will be discussed on your first day of employment.

Primary Responsibilities:

Greets visitors and patients in person
Communicates by telephone or video conferencing, upholding excellent customer service
Handles confidential information appropriately by protecting and disclosing information to only those authorized
Prioritizes by assessing and analyzing information to identify immediate emergency needs
Demonstrates technical knowledge and competence in the departmental procedures
Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
Provides patients with financial responsibility information and collects patient liabilities, documents amounts in the appropriate fields, and balances the cash box daily
Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
Provides wayfinding instructions and assists with hospital information as requested
Coordinates patient admission needs, bed assignments, and tracking boards where applicable
Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
May perform other duties upon request

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success.

Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Shortterm disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma / GED (or higher)
1+ years of customer service experience in an office setting or professional work environment
1+ years of experience with Microsoft Office Products
Ability to work 2week rotation (Week 1: Thursday 6:3015:00, Friday 5:4514:15, Saturday 6:3015:00; Week 2: Sunday 6:3015:00, Thursday 6:3015:00, Friday 8:3017:00) with rotating holidays and weekends
Ability to work rotating holidays
Must be 18 years or age or older

Preferred Qualifications:

Knowledge of medical terminology
Experience with electronic medical records system
Experience in a medical office or hospital admitting/registration office

Soft Skills:

Excellent customer service skills
Excellent written and verbal communication skills
Demonstrated ability to work in fast paced environments
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our missi