Care Coordinator - Sarasota, United States - Extended Family Home Care Services

Description

• Fulltime position with hybrid office/remote schedule. After training, it will be 23 days in office, depending on the needs of each week.
• The position must be available during office hours, Monday through Friday 9a5p, to assist aides and clients as needed. Rotating oncall duties outside of office hours (nights and weekends).
• Coordinates and oversees direct and indirect client services provided by agency personnel along with Senior Care Coordinator.
• Answers phone during office hours and takes messages/referrals as needed.
• Creates and maintains the client/caregiver weekly schedules.
• Supervises caregivers regarding punctuality, reliability, assignments, and related matters.
• Acts as a liaison between clients, caregivers and office team and reports important information immediately.
• Is able to efficiently handle complaints/issues from aides and clients must have patience, professionalism, and the ability to deescalate situations.
• Reviews available client information to determine private duty needs and assigns appropriate personnel.
• Builds strong client and caregiver relationships and ensures that clients and caregivers feel heard and valued.
• Assists the Senior Care Coordinator in selecting, hiring, evaluating and terminating agency personnel as appropriate.
• Provides guidance and counseling to caregivers to assist them in continually improving all aspects of private duty delivery of services.
• Ensures proper maintenance of client records in compliance with state laws and ensures compliance with state laws regarding licensure and certification of agency personnel as applicable.
• Partners with the Senior Care Coordinator in planning, implementing, and evaluating the orientation, inservice and continuing education program.
• Occasionally will need to cover a caregiving shift due to calloffs if a replacement aide is not found.

• One year of experience as a private duty home caregiver required.
• Two years of experience of office care coordinating and scheduling experience required.
• High School Diploma or GED required.
• CPR Certification, Level II AHCA Security Clearance, Auto Insurance, and Home Health Aide training required.
• Excellent observation and communication skills. Must always maintain composure and professionalism.
• Selfdirected with the ability to work with little supervision.
• Flexible and cooperative in fulfilling obligations (including oncall rotation).
• Complies with accepted professional standards and practice.
• Has the ability to read, follow written instructions, and respond/document as needed.
• Must be computer literate, including experience with Microsoft Office.
• Ability to handle high stress situations when issues/conflicts arise with aides and/or clients.
• Must be able to cover home care shifts temporarily if needed during staff callouts.

• Standing, stooping, bending, stretching, squatting while covering home care shifts on occasion.
• Must be able to lift and/or carry up to 20lbs frequently, and 50lbs occasionally.

• 10% Bonus (Paid out Quarterly) based on Key Performance Indicators
• Health Insurance
• Paid Time Off
• 401(k) Plan
• Mileage reimbursement
• 24/7 Live Office Support

• Hybrid work

• Level II AHCA Clearance (required)
• Driver's License and Auto Insurance (required)

• Sarasota, FL required)