Marketing Manager - Providence, United States - US Tech Solutions

US Tech Solutions Providence, United States

2 weeks ago

Description

Duration:

6+ month's contract

Job Description:

As the Senior Manager, Store Experience, you will play a critical role as we continuously evolve and elevate the in-store experience to make CVS stores into our customers' first choice for their health and wellness needs, and a place they want to shop, learn, and discover how to take the next best step on their health journeys.

Specifically, using customer insights and data as inspiration, you will help create, implement and measure store experience strategies to help deliver on our business, colleague and customer needs.

Responsibilities:
Evolve our new retail colleague Uniform strategy, including developing additional name badge enhancements and uniform designs for other retail roles
Develop standardized measurement dashboards, using several sources of data, for our various retail formats and experience pilots to facilitate a continuous understanding of performance metrics (sales, trips, NPS) and ensure we are meeting the needs of our customers and the business

Enhance and evolve our marketing plan for new format and new store launches to help drive sales and trips; may include traditional channels like email, SMS text, direct mail, store signage, and coupons and experiential tactics like samples, surprise & delight, and more.

Provide strategic support for special projects as needed
Deliver executive-level weekly status updates to be shared with senior leadership and key partners
Continuously identify ways to simplify processes and optimize experiences
Coordinate the printing and shipping of signage, including partnering with Print Procurement, completing print request forms, quote reviews, documentation, and submission for POs, checklist development, inventory management and signage re-prints
Track and manage all budget details for projects; submit proper documentation to Finance for each project and print job and manage monthly expense forecasts
Establish and maintain strong collaborative relationships with key internal stakeholders, such as Insights and Analytics, Marketing, Creative and Experience Design, Delivery Management, Operations, Construction, A&E, Legal, and Finance
Travel regularly (up to 10%-15% of time) to CVS stores and competitor stores to observe various projects + experiences, solicit colleague feedback, and seek inspiration, and for team engagement events

Experience:
5+ years of marketing, customer experience, experience strategy, and/or service design with a strong foundation of business and consumer understanding
Minimum 2 Years of Experience in Store or In retail
5+ years of cross-functional leadership experience
Experience working in retail or healthcare with a focus on the store and/or customer experience; related store format experience is a plus
Highly motivated, self-starter who can thrive in a demanding, performance-driven environment and make thoughtful decisions even when time-bound
Ability to problem solve by identifying and removing barriers while maintaining a positive and collaborative attitude
Proven track record of working collaboratively with internal and external business partners
Intellectual curiosity and rigorous analytical experience; ability to take and transform data into actionable insights
Excellent communication skills that can be effectively articulated in both written and oral forms across a diverse audience base, including senior leaders
Deep appreciation of end-to-end customer experience with ability to lead research projects that will uncover critical insights to help inform go-forward strategies
Strong PC knowledge including Microsoft Office, Word, Excel, and PowerPoint

Education:

Bachelor's degree in marketing, Business, or related.

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions.

To know more about US Tech Solutions, please visit

Recruiter Details:

Name:
Pihul

Email:

Internal Id:
#J-18808-Ljbffr

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