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New Carrollton

    Tier 1 Network Support Specialist - New Carrollton, United States - Astor & Sanders

    Astor & Sanders
    Astor & Sanders New Carrollton, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Tier 1 Network Support Specialist

    Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 1 Network Support Specialist. This is a full-time benefitted hybrid position based in the New Carrollton, MD area. This is a night shift opportunity with weekend support.

    Roles and Responsibilities

    • Actively monitor and analyze network outages using network monitoring tools such as HP Network Node Manager, eHealth, Riverbed Tools, and Statseeker
    • Use tools to identify root causes, isolate problems, create tickets and escalate to Level 2 & 3 for resolution
    • Provide regular status updates and reports
    • Additional duties as assigned

    Requirements

    • Six months professional work experience
    • No experience needed with a vocational technical school certificate (exp: CompTIA Network+)
    • Basic user knowledge of Microsoft Windows
    • Basic user knowledge using Microsoft Office suite
    • Strong written and oral communication skills are required

    Benefits

    Astor & Sanders Corporation ) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.

    Some of our competitive benefits include:

    • Medical and dental coverage
    • 401k plan with employer contribution
    • Paid holiday, vacation, and sick leave
    • Metro-check program
    • Tuition reimbursement
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