Customer Service Associate - Biddeford, United States - MaineHealth

MaineHealth Biddeford, United States

4 weeks ago

Description

Summary

MaineHealth is actively accepting applications for a Customer Service Associate I role. This is an onsite opportunity located at our 1 Medical Center Drive in Biddeford, Maine.

This is a Monday through Friday, 8 a.m. to 4:30 p.m. opportunity.

Position Summary

This is the first level of a four-level career path in Single Billing Office Customer Service. The SBO Customer Service Associate's interactions are a direct reflection on the MaineHealth brand and must convey a friendly, caring and professional attitude towards all customers. The SBO Customer Service Associate Level 1 will utilize a basic understanding of common medical billing practices and the revenue cycle process. The incumbent in this position may require guidance from senior members of the team. Beginner skills in Customer Service etiquette and call center metrics will be used. This role is responsible for answering incoming phone calls from patients, guarantors, and others such as insurance companies, attorneys' offices, or other healthcare providers, as well as processing payments using online module or payment device, ensuring payments are correctly applied to accounts. The incumbent will utilize tools and resources provided to research accounts, identify billing issues and use established workflows to notify the Revenue Cycle Team responsible for that area of expertise for full review and resolution. Work toward increasing software application knowledge and revenue cycle best practices in an effort to continue along career growth path.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: High School graduate or GED/HiSET preferred.
2. License/Certifications: N/A
3. Experience: No experience required
4. Keyboard/typing and data entry skills required.
5. Computer experience is required with Microsoft Word, Outlook, and internet resources.
6. Proficiency with, or the aptitude to be trained for, problem-solving and work toward solutions as an active member of the team.
7. Competently work in a high volume, fast paced environment with composure
8. Perform and prioritize multiple tasks simultaneously.

Additional Information

MaineHealth is a health system whose members and affiliates include hospitals, physician practices, long-term care facilities, home care agencies, and support services. Learn more about this system at

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