Retirement Counselor(Treasury) - Warwick, United States - State of Rhode Island

State of Rhode Island

Verified Company

Warwick, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Class Definition:

GENERAL STATEMENT OF DUTIES:

This position is responsible for efficient, accurate and timely communication to active and retired members of the Employees' Retirement System of Rhode Island (ERSRI) regarding all information relating to a member's rights and benefits.

This position is responsible for the accurate and timely retirement calculations of the Employees Retirement System of Rhode Island and conducts active and retired member counseling, processing, and other member service activities and does related work as required, including service in a call center.

The Administrative Assistant handles processing of retirees and potential retirees from benefits counseling to the point of receipt of applicable pension benefits.

The Administrative Assistant makes all necessary calculations and ensures receipt of all necessary information required to complete pension benefit payments or optional service credit processing.

To perform duties as directed to support the operations of the General Treasurer's Office during times of increased departmental workloads, including but not limited to working on a temporary basis (not to exceed 3 months, which may be extended by mutual agreement) in the Crime Victim Compensation Program, General Administration, Business Processing, Employees' Retirement, Unclaimed Property and/or the Investment Division.

Designated managers within each division will review work for conformance to established procedures and regulations.

Employees will not be disciplined for their inability to meet job requirements which are specific to a position to which they are temporarily transferred.

Experience, including working in other departments, may be considered as a factor in selecting employees for promotions and/or transfers to new positions.

SUPERVISION RECEIVED:

Works under the direct supervision of the Director of Member Services who reviews work for conformance to established procedures and regulations.

SUPERVISION EXERCISED:
None

Illustrative Examples of Work Performed:

To process Manual calculations from time to time as requested by the Retirement Manager.
To ensure accuracy of and validate service credit of member files prior to appointments.
To counsel members regarding pension benefits, benefit options, disability benefits, optional service credit, conditions of retirement and retirement eligibility, general tax information, group life insurance, etc.
To respond in writing to retirement related inquiries from members, beneficiaries, and other interested parties.
To respond and counsel members regarding death and survivor benefits and disability options/benefits.
To conduct training for other Member Services Staff on certain retirement issues.
To assist in the division's outreach and seminar programs under the direction of the Director of Member Services and to provide member benefit presentations.
To perform a variety of other tasks related to the retirement function such as: to track survivor benefits and respond to inquiries from members regarding health insurance, disability, and retirement.
To work with all state, school and municipal personnel offices regarding salary certification, optional service credit information and any other information that is needed from these agencies for completion of related tasks.
Provide general information to members regarding the 401(a)/Deferred Contribution (TIAA) portion of their pension plan, as needed.
Provide members with general instruction for accessing and utilizing the ERSRI secure member portal for selfestimating their benefits and performing other transactions.
In addition, this position initiates new pension processing, verifies pension information prior to processing and performs various general office activities as required.

Required Qualifications for Appointment:

Must have a full understanding and knowledge of retirement laws and policies.

Must have a working knowledge of the Employees Retirement System of Rhode Island and have the ability to communicate such knowledge in a concise and understanding manner.

Must possess excellent oral and written communications skills.

Successful applicant will be available for individual counseling appointments and member benefit presentations as needed beyond normal working hours of 8:30 a.m.

to 4:00 p.m.

SPECIAL REQUIREMENT:

Must possess and maintain a valid driver's license and must be able and willing to use own vehicle to assist in Retirement outreach and seminar programs.

EDUCATION AND EXPERIENCE:
Must have a degree from a recognized college with a concentration in accounting, liberal arts, or business administration.

Seven (7) years' experience in a retirement system operation involving benefit counseling and or benefit analysis.

Or, any combination of education and experience that shall be substantially equivalent to the above education and experience.

If an applicant is unable to perform any