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Delivery & Receiving Specialist - Edmond, United States - Aaron's
Description
Summary:
The Delivery & Receiving specialist is responsible for inventory management, including product placement, loading product for deliveries, and receiving product in from vendors or as customer returns. The Delivery & Receiving Specialist will also be responsible for maintaining high levels of accuracy in day-to-day operations as well as developing the product technician team to ensure service is exceeding customers expectations. The Delivery & Receiving Specialist will also assist in merchandise handling such as loading, securing, delivering, setting up, troubleshooting, and demonstrating products. This team member may occasionally review lease agreements with the customer during delivery. During all duties, the Delivery & Receiving Specialist will serve as an ambassador of Aarons with a goal of delivering an exceptional customer experience.
Duties and Responsibilities:
Ensures high level of customer satisfaction through excellent service with a focus on delivering an exceptional customer experience Partners with product technicians to ensure efficient delivery of merchandise, including coaching and mentoring, and partnering with management regarding product tech performance.
Partners with Store Manager to ensure warehouse inventory levels adhere to company guidelines and standards
Verifies correct products and accessories for deliveries, returns, and from vendors
Routes the daily delivery schedule and ensures it is followed by product technicians
Assists with merchandise returns, including loading and servicing products in vehicle
Conducts New deliveries, Service Calls, Returns, and Product Exchanges:
Loads, secures, and protects product in delivery vehicle to avoid any damage during delivery
Ensures all merchandise is clean and in good operating condition prior to delivery
Offloads, installs, and demonstrates merchandise applying product and customer experience training to ensure an exceptional customer experience
Confirms customer identification, collect payments, and obtain customer signature on lease agreements
Cleans, certifies, and restores merchandise in the Quality Assurance Center for all items returned
Reviews company marketing materials and available training resources regularly to stay up to date on product features and basic service procedures
Conducts courtesy calls to all customers prior to delivery
Protects company assets and maintains company confidentiality
Maintains the stores warehouse in a neat and orderly manner
Operates delivery vehicles in a safe manner
Documents all vehicle movement in accordance to company guidelines
Conducts daily inspection of assigned delivery vehicle to ensure safety and maintenance guidelines are met
Assists in field marketing programs as requested by store management including the distribution of company advertisements/flyers while out of the store
Performs other reasonable duties requested by management
Education and Experience:
High School diploma or equivalent
3 years of shipping/receiving or related logistics
Required Skills and Competencies:
Strong organizational skills Able to work with all levels of management Strong technical skills or working knowledge of electronic products Excellent written and verbal communication skills Physical Requirements:
Position routinely requires lifting, loading and moving pounds of merchandise with use of a dolly
Position routinely requires bending, stooping, and standing for extended periods of time
Must be 21 years of age or older with a valid drivers license
The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. The statements are not intended to be an exhaustive list of all job duties performed by employees assigned to this classification. Other tasks may be assigned by management.
Team members enjoy access to career training and advancement opportunities, and are rewarded with competitive compensation and a comprehensive benefits package, which includes: * Medical, Dental, Vision
Tuition Reimbursement
Pay on Demand Options
Basic Life and AD&D
Employee Retirement Plan (401k)
Employee Assistance Program
Parental Leave Benefits
Flexible Spending Accounts
Health Savings Accounts
Short-Term Disability
Long-Term Disability
Employee Stock Purchase Plan
Paid Time Off
Financial Wellness
Physical Wellness
Discounts
Matching Gifts
Community Outreach
Employee Business Resource Groups
**About Aarons**
At Aarons we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aarons for the same reason you should choose us for the next step in your career our ability to positively influence peoples lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.
**Aarons is committed to creating a diverse and inclusive work environment, celebrates our team members differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability,** **veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact **
Aarons is an Equal Opportunity Employer
