Triage Analyst - Huntsville, United States - MartinFed

Description

Job Description

COMPANY OVERVIEW

Founded in 2007 in Huntsville, AL, MartinFed provides the U.S. government with customer-focused, performance-based solutions using technology and an empowered workforce as an engine to drive its customers' missions. Our goal is to attract the best and brightest within their field.

We invest in our people because they are our greatest asset. They cultivate our purpose, embody and reflect our core values, and define our culture. MartinFed's core values that set us apart are the following:

• Be Driven - We are fueled by the hunger to learn more and do more.
• Be Curious - We engage in continuous improvement - never accepting the status quo.
• Be Humble - We seek honest feedback to strengthen our relationships.
• Pursue Excellence - We strive to achieve extraordinary results and do not settle for mediocrity.

Strive for excellence and consider joining our growing team today

JOB OVERVIEW

MartinFed has an opening for a Triage Analyst to join our team of talented and diverse individuals. The triage analyst will track, document, and report incidents from initial detection to final resolution in accordance with NASA standard operating procedures and established service level timelines, submit and track all service tickets submitted on behalf of NASA SOC internally and to external organizations and provide timely acknowledgment of SOC service requests, problem identification, root cause analysis, escalation, resolution, and closure for all SOC service requests in accordance with established Service Level Agreements (SLA).

ESSENTIAL FUNCTIONS

• Submit and track all service tickets submitted on behalf of NASA SOC internally and to external organization
• Monitor/log SOC Request/CNOC actions and response
• Assist in network investigations of significant incidents and reporting
• Submit and track all service tickets submitted on behalf of NASA SOC internally and to external organizations
• Provide timely acknowledgement of SOC service requests, problem identification, root cause analysis, escalation, resolution, and closure for all SOC service requests in accordance with SLAs and OLAs
• Escalate cyber incidents that require further in-depth analysis to SOC Incident Analysis
• Categorize and prioritize cyber events and other SOC service requests
• Document and track incidents (via NASA's authoritative incident management system) in accordance with the reporting procedure and archive historical SOC data
• Escalate cyber incidents that require further in-depth analysis to SOC Incident Analysis
• Provide situational awareness throughout NASA on cybersecurity-related issues impacting NASA enterprise in accordance with the NASA policies and procedures

QUALIFICATIONS

• Bachelor's Degree
• 2 years of directly related cybersecurity experience
• Strong understanding of cybersecurity fundamentals
• General Networking knowledge (TCP/IP, UDP, HTTPS, DNS and other core protocols)
• Demonstrated Cyber Defense Principles
• Possess excellent communication and interpersonal skills

DESIRED QUALIFICATIONS

• Familiarity in a command line environment in all operating systems
• Experience working in a 24x7 security operations center
• Desired Certifications: SEC+, CYSA+, GCIH

PHYSICAL REQUIREMENTS & ENVIRONMENTAL CONDITIONS

• Work must be performed on-site at NASA Marshall Space Flight Center.
• Working on a computer for long periods of time.
• May involve long period of sitting at a desk.
• The work environment is fast-paced and sometimes involves extreme deadline pressures.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

MartinFed is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, religious creed, gender, sexual orientation, gender identity, gender expression, transgender, pregnancy, marital status, national origin, ancestry, citizenship status, age, disability, protected Veteran Status, genetics or any other characteristics protected by applicable federal, state or local law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. In addition to federal law requirements, MartinFed complies with all applicable state and local laws governing nondiscrimination in all locations.

If you are a qualified individual with a disability or disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access MartinFed's current openings as a result of your disability. You can request reasonable accommodations by calling Thank you for your interest in MartinFed.

Please Note: All positions at MartinFed are contingent upon passing both a background check and drug screening prior to a start date and are subject to random drug screenings during the employment period. In addition, MartinFed is an E-Verify employer.