Client Success Representative - Brookfield, United States - 8bitcreative, LLC

Description

8bitcreative is seeking an organized and detail-oriented individual for our Client Success Team Member position.

This full-time role will require excellent interpersonal and time management skills as well as the ability to multi-task and problem-solve in a fast-paced environment.

People is What Makes Us Unique

At 8bitcreative, LLC we look for people who will show up as their whole self because we value opinions & communication, as well as people who enjoy fun and maybe even a little weirdness.

So be sure to check whether you align with our company values and culture. If you can see yourself delivering a WOW experience to our partners and team members, check out the description below


Our Core Values

• Delivering a WOW experience through service
• Embrace and drive change
• Create fun and a hint of weirdness
• Be adventurous, creative and openminded
• Pursue growth & learning
• Build a positive team and family spirit
• Create open and honest relationships built on communication
• Be humble
• Never be afraid to ask for help
• Do it right, or don't do it all.

Primary Duties and Responsibilities:

• Develops relationships with clients to ensure satisfaction and loyalty over time
• Coordinates with team members to identify daily tasks and responsibilities
• Oversees and manages client website design process
• Creates invoices for services rendered, reviews for accuracy, and sends to clients
• Serve customers and accommodate their requests quickly and efficiently
• Update client software and Google Sheets with accurate customer information
• Proofread & edit website writing
• Attend weekly team meetings to stay up to date

Qualifications:

• Proficiency in handling multiple tasks in an organized and efficient manner
• People person with the ability to collaborate effectively with a team on a daily basis
• Computer competency and familiarity with the G-Suite Programs
• Willingness to learn new software and adapt to technological changes
• Excellent verbal and written communication skills
• Provide positive, reliable customer service with a proven track record
• Must have excellent grammar and proofing skills
• Trustworthy and dependable nature with the ability to selfmanage
• Able to work in front of a computer for 78 hours, 5 days a week
• Must be able to commute to Brookfield, Wisconsin Tuesday-Thursday

Pay:
$43, $52,543.00 per year


Benefits:

• 401(k) matching
• Flexible schedule
• Flexible spending account
• Paid time off
• Parental leave

Experience level:

• 1 year
• 2 years
• No experience needed
• Under 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities
• Performance bonus
• Yearly bonus

Application Question(s):

• Are you willing to commute to our office in Brookfield Tuesday-Thursday ?
• What interests you most about this position? Why?

Ability to Relocate:

• Brookfield, WI 53045: Relocate before starting work (required)

Work Location:
Hybrid remote in Brookfield, WI 53045