Client Engagement Specialist - Phoenix, United States - Valon Mortgage

Description

About the Company
Valon's mission is to empower every homeowner. We believe the journey of home ownership starts when you get your keys, but lasts far beyond. We're creating a world where home ownership comes with ease, security, and financial know-how.

Our growing team of engineers, operators, product enthusiasts, and experienced servicing professionals are leveraging technology to fundamentally improve the homeownership experience.

Through mortgage servicing—the process of paying off one's mortgage—Valon is taking the first step in transforming the industry one homeowner, and lender, at a time.

Client Experience at Valon
The Client Experience team is a group of organized and altruistic individuals who provide our homeowners with exceptional service.

Whether taking ownership of collections, managing default processes, or solving homeowner issues in real-time, the team acts as a bridge between Valon and our homeowners.

Equipped with extensive knowledge of the mortgage industry, each member prides themselves on embodying Valon's mission of championing homeownership.


About the Role

Responsibilities

• Research and resolve homeowner issues using our topoftheline internal mortgage servicing system.
• Document all homeowner communications.
• Promote Valonspecific products and services—with a strong focus on satisfaction.
• Identify and locate delinquent accounts using credit bureau information, loan documents, background checks, and other sources and databases.
• Determine if we're able to collect pastdue payments.
• Collect payments on or set up repayment plans for delinquent accounts—and update records once the loan is current.

Ideal Background

• Previous mortgage servicing experience.

Minimum Qualifications

• 12 years of call center experience.
• High school diploma or equivalent.
• Strong oral communication skills.
• Attention to detail.
• Ability to collaborate with other business areas and team members.

Benefits

• Compensation: Competitive salary and a 401(k) plan—with a 4% annual match
• Hours: No weekends or late nights required
• Generous amount of paid time off: 17 days of paid time off, 5 additional paid sick days, and 11 paid company holidays
• Health & wellbeing: We'll invest in your physical and mental wellbeing with comprehensive, lowcost medical, dental, & vision benefits—and an EAP for additional support
• Food & meals: Inoffice snacks and drinks (and Bagel Fridays)
• Grow together: We set new employees up for success with our companywide New Hire Orientation Other learning and development opportunities include quarterly possibilities for promotion and annual performance reviews.
• Baby bonding time: Birthing and nonbirthing parents receive 12 weeks of FULLY PAID time off to focus on their new addition(s)

Pay:
$ $20.00 per hour

Expected hours: 40 per week


Benefits:

• 401(k) 4% Match
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Phoenix, AZ 85044: Relocate before starting work (required)

Work Location:
In person