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Frisco

    Business Analyst III - Frisco, United States - City of Frisco, TX

    City of Frisco, TX
    City of Frisco, TX Frisco, United States

    3 weeks ago

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    Description
    Business Analyst III - Information Technology


    Salary:
    $ $61.31 Hourly


    Location :
    Frisco, TX


    Job Type:
    Full Time


    Job Number:

    Department:
    Information Technology


    Division:

    PROJECT MANAGEMENT OFFICE
    Opening Date:

    04/01/2024

    Summary


    Under general supervision of the PMO Manager of Information Technology, the Business Analyst III will act as an IT Project Lead for technology projects and a liaison between IT and business stakeholders in order to understand the structure, policies, and operations of an organization, and to recommend solutions that enable the organization to achieve its goals.

    In this capacity, the Business Analyst will deliver detailed analysis of processes, system requirement documentation, software specifications, project management
    assistance, inter-departmental communication, and training, ultimately to provide technology solutions that add business value.


    The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position.

    Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

    Essential Job Functions & Other Important Duties


    Essential Job Functions:
    Acts as IT Project Lead for technology projects, typically coordinating most aspects of project life cycle.

    Manages vendor relationship, including being the primary vendor contact, managing communication between internal staff and the vendor, overseeing task management, and providing status updates.

    Coordinates all aspects of meetings including scheduling, facilitating, identifying participants, creating agendas, and capturing meeting notes and tasks.
    Manages tasks assigned to internal and vendor staff, which could include business and/or technical tasks. Maintains list of tasks, task owner, due date, and any applicable notes. Ensures tasks are completed on-time.
    Gathers, documents and analyzes business processes; recommends changes and facilitates communication between departments for shared solutions.

    Supports and helps plan software implementation activities including change management, configuration, user acceptance testing and training, helping where necessary to meet the goal of a successful go-live.

    Assists departments with defining functional, technical requirements and scope when procuring new solutions to ensure the software solves the business problem, meets IT standards and integrates with existing systems.

    Documents technical specifications for internal and third-party application development; works with the IT staff or vendor and stakeholders throughout the development effort to ensure appropriate project scope is maintained.

    Collaborates with stakeholders to identify needs and document requirements for existing system enhancements.

    Serves as a PMO representative on the Technology Project Steering Committee and IT Project Team to facilitate new project review and deliver current project status.

    Understands each department's long-term strategy; assists with planning for enterprise-wide application deployment and development of legacy systems.

    Maintains comprehensive understanding of all city systems, having a clear understanding of their capabilities and how they interact to identify additional integration opportunities.

    Assists departments with business process evaluation and documentation.


    Other Important Duties:
    Travels to offsite meetings, conferences and training.
    Serves on various technology and organizational teams as needed.
    Performs other related duties as assigned.
    Regular and consistent attendance for the assigned work hours is essential.

    Job Requirements


    Required Knowledge and Skills:
    Ability to build relationships and develop rapport with customers.

    Ability to communicate clearly and concisely, both verbally and in writing about technical subjects to non- technical users in a way they can easily understand.

    Ability to elicit and document user requirements translating them into functional and technical requirements and use cases.

    Ability to learn and explain software capabilities and related processes quickly in a fast-paced environment to people of all experience levels.

    Ability to listen effectively and uncover information that may not be explicitly stated.
    Ability to process multiple types of information and perform multiple tasks simultaneously quickly and accurately.
    Ability to understand business processes and document process issues in departments.
    Ability to write and execute test cases against project requirements or business needs.
    Experience in a municipal environment is preferred.
    Knowledge of software development lifecycle.
    Skills with data visualization and Power BI preferred.
    Familiarity with Geographic Information Systems (GIS) preferred.
    Maintain a broad knowledge of the Microsoft environment.
    Show willingness to be a team member with ability to be a team leader.
    Skill in effectively coordinating and prioritizing multiple projects.
    Skill in influence and persuasion with ability to convince others to maintain standards in technology, process and policies.
    Ability to mentor and train City staff.


    Experience, and Certifications:


    Bachelor's Degree in Business Administration, Computer Information Systems, or related field; and four (4) years work experience as an Information Technology business analyst or project manager or equivalent combination of education and experience.

    Five (5) years minimum work experience in Information Technology required
    PMP, CCBA, or CBAP Certification desired.
    Must pass pre-employment drug screen, criminal background, and MVR check.
    Must possess a valid State of Texas Driver's License.

    Environmental Factors & Conditions/Physical Requirements


    Environmental Factors and Conditions:
    Work is performed in an office environment.

    Physical Demands:
    This work typically requires the following physical activities to be performed. A complete description of the activities below is available upon request from Human Resources.

    Reaching - extending hands or arms in any direction.
    Repetitive Motion - substantial movements of wrists, hands, fingers.
    Speaking - expressing ideas with spoken word, convey detailed, important instructions accurately, concisely.
    Feeling - perceiving attributes of objects by touch with skin, fingertips.
    Hearing - perceiving sounds at normal speaking levels, receive information.
    Mental Acuity - ability to make rational decisions through sound logic, deductive reasoning.
    Talking - expressing ideas by spoken word.
    Visual Acuity - prepare, analyze data, transcribing, computer terminal, extensive reading.
    Visual Acuity - color, depth perception, field of vision.
    Visual Acuity - determine accuracy, neatness, observe facilities/structures.


    Work Environment:

    Sedentary work:

    Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body.


    City of Frisco benefits are available to all employees working full-time and scheduled to work at least 30 hours per week.

    More information is available at

    01

    How many years of professional experience do you have working in Information Technology (IT)?

    Less than 3 years
    3 to 4 years
    5 or more years

    02

    Do you have five (5) or more years' work experience as an IT Business Analyst?

    Yes
    No

    03

    Do you have five (5) or more years' work experience as an IT Project Manager and/or IT Project Coordinator?

    Yes
    No

    04

    Do you currently have an active CCBA, CBAP, PMP or Lean Six Sigma certification?

    Yes
    No

    05

    Have you worked in a municipal environment before?

    Yes
    No

    06

    What type of IT projects have you worked on in the last two years?

    07

    What were your primary responsibilities in those IT projects?

    Required Question

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