Concessions Manager Ensemble Arts - Philadelphia, United States - Oak View Group

Oak View Group

Verified Company

Philadelphia, United States

1 week ago

Posted by:

Mark Lane

beBee recruiter

Description

Oak View Group:

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry.

Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview:

The Concessions Manager is responsible for the effective management of venue concessions operations including inventory controls, product ordering, training new employees, cash controls, compliance with alcohol service polices, cleaning, safety, guest service, employee/volunteer training and supervision, warehouse oversight, troubleshooting, closing duties, event planning support, food preparation and production, and any other tasks assigned by the General Manager.

The Concessions Manager must be provide a high level of event oversight, technical proficiency and operational/personnel support to ensure the smooth operation of the Concessions Dept.

The Concessions Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will may initiate or recommend employment actions such as hiring, termination, suspension, discipline, promotion and transfer.

The CM will provide oversight and resolution responsibility for employee performance issues. Actively and independently manage all aspects of employee relations to ensure a positive, harmonious, compliant and cooperative work environment. The employee must maintain excellent attendance and be available to work a variable event-driven schedule including evenings and weekends. Flexible availability, professional presentation, outstanding interpersonal skills, self-direction and strong technical (computer and POS) aptitude are required.

This role will pay a salary of $70,000 to $75,000.

For FT roles:
Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays)

job expires 8/31/2024

Responsibilities:

Responsible for managing, developing and mentoring a staff of part time and full time concessions employees, including initiating employee discipline as required. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.
Ensure proper setup of all concessions locations prior to doors

Set-up duties may include:

verifying opening inventory, assigning duties to concession workers (employee/volunteer), ensuring sanitation standards are met, verifying that each location is fully operational, ascertaining levels of food production based upon projected guest attendance has been met; assuring proper procedures for distribution and handling of cash.

Provide a high level of oversight and operational expertise resulting in the smooth, efficient and profitable execution of events.
Ability to oversee a large volume of inventory, order product, and manage high volume sales.
Manage and run all venue concessions operations before, during and after the event. Duties include staff scheduling, employee checkin, equipment inspection, POS monitoring and troubleshooting, guest complaint resolution, training, food production, cleanup, postevent reconciliation and reporting, and any other duties as assigned by the GM.
Training new & current employees with regarding to property procedure & best practices.
Willing to cover / backup any open position to assure location is fully operational and company standards pertaining to speed of service and guest satisfaction are met; assist with Premium Services operations and event needs, as directed.
Provide direction and oversight to Concessions Supervisors, Stand Managers, Concession Cooks, and Cashiers. Ensure that all State / Federal, and OVG policies, procedures and practices are adhered to, including compliance with alcohol distribution / service and food handling / sanitation guidelines, general safety policies and procedures. Report any alcohol service or other compliance issues to GM immediately.
Ensure work environment is safe and free from harassment or discrimination; immediately address all safety concerns, potential hazards, accidents or incidents. Relays safety/health issues to management immediately.
Ensure event staff and volunteers are aware of work place expectations; provide ongoing assistance, training and mentoring to event staff and volunteers; promote a positive, enthusiastic and cooperative workplace environment by working sidebyside with staff and volunteers; reinforce procedures and practices through repetition; lead by example and provide ongoing constructive feedback.
Ability to obtain working knowledge of all existing concession locations: geographical locations, equipment, evacuation procedures, adjacent employee and guest areas and fac