General Manager - Miami Beach, United States - Spris
Description
Spris is an authentic Italian pizza concept with 2 locations in the Miami, FL area, features specialty Italian dishes cooked in brick ovens, artisan-style pizzas, baked paninis, and delicious salads.
The front of house manager oversees all operations at a restaurant (except for the kitchen).This individual shapes a restaurant-goer's experience by maintaining the dining room's appearance, hiring and training quality staff, and ensuring good customer service.
Job Duties:
- Interview and hire for a restaurant's bar and waitstaff. Ability to develop a specialized hiring process to meet a restaurant's needs.
- Manage the training of the servers, bartenders, hosts, and bussers to meet the specific needs of the restaurant.
- Supervise Upkeep of Guest Areas by directing staff to attend to messes or accidents as well as personally assisting in cleanup.
- Responsible for shift planning using the scheduling systems to assign waitstaff based on anticipated demand. Ability to direct staff to handle unexpected situations and customer concerns throughout a shift as needed.
Skills and Qualifications:
- Proficiency with restaurant Point of sale systems, including refunding customers, providing discounts, and comping items.
- Organizational skills, able to juggle many responsibilities at a time.
- Training experience to lead staff onboarding
- Leadership skills to keep staff on task, motivated, and focused.
- Conflict resolution skills to manage staff conflicts and customer's concerns
- Management experience in hiring, firing, training, and disciplining staff.
- Customer service skills dedicated to providing excellent customer service and improving the customer experience.
Working at Spris:
- Health insurance
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