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    Shared Services Operations Specialist - Atlanta, United States - Assurant

    Assurant
    Assurant Atlanta, United States

    1 week ago

    Default job background
    Description
    This is an onsite position in Atlanta, GA and not eligible for work from home.


    The Shared Services Operations Specialist is responsible for processing and researching loan items to include processing checks and performing monetary transactions.


    Key Responsibilities:
    Responsible for performing job requirements including processing checks, payments, maintenance, basic analysis or research.


    May perform monetary functional transactions such as posting deposits to client servicing system, processing premium payments, updating insurance data, balancing and sending wire disbursements, or transmitting stop pay requests directly to financial institution bank accounts.


    Responsible for performing analysis on and resolving issues related to disbursements through review of system transactions, checks, reports, phone or written inquiries.


    Uses computerized system for tracking, information gathering and / or trouble shooting the items raised by the client / insurance company / customer.

    May work in multi-functional areas with multiple clients.

    Provides assistance and back up as needed to meet client requirements and SLA's.

    Handles other duties/projects based on business needs.

    This is a full-time position.

    Hours of operation:
    Monday through Friday from 7:30 a.m to 8:30 p.m EST.

    Schedule will fall under hours of operation - 40 hours a week.

    What are the requirements needed for this position?


    • High School diploma or GED
    • Good organizational skills and the ability to manage multiple tasks and meet deadlines.
    • Basic knowledge of computers and proficiency with Microsoft office including Excel and PowerPoint
    • Data Entry/document processing experience
    • Good oral and written communication skills and professional etiquette
    • Positive attitude/desire to learn
    Preferred Experience, Skills, and Knowledge


    • 1 year experience in customer service
    • Proficient with MS Excel
    • Cash handling experience preferred (Check Recon/SMBR)
    • 2-year college degree
    • Good verbal/written communication skills
    • Solid work quality, accuracy and proficiency
    • Sound analytical skills
    • Solid internal and external communication skills
    • General system application and processing knowledge
    • Solid customer service skills
    • Ability to adapt well to change.
    Onsite position

    Pay Rate:
    $16.00-$16.50, based on candidate background, experience and work location, while also allowing for salary growth within the position.
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