Customer Service Representative - Gulf Shores, United States - Roberts Air Conditioning

Roberts Air Conditioning Gulf Shores, United States

4 weeks ago

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Description

Overview:

Looking to TRADE UP to a better opportunity? Roberts Air Conditioning is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions. ?

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

Uncapped Pay Potential
Medical, Prescription, Dental, Vision Insurance
Disability and Term Life Insurance
Matching 401(k)
On-going training & development and growth opportunities
Paid Holidays
Paid Time Off (PTO)

What you will do:

Manage incoming calls from customers
Schedule and manage customer estimates
Identify and assess customers needs to achieve full satisfaction of work provided
Manage customer and technician schedules
Renew and manage maintenance agreements
Build relationships with customers and provide top-level service and support
Maintain accurate and detailed records of customer needs, requests, and tasks performed
Appropriately handle and de-escalate customer complaints and concerns

Who you are:

1-5 years of call center or customer support experience preferred
Valid drivers license with clean motor vehicle record
Experience with MS Office products preferred
Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees?and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, dont wait Apply today

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15.00-$19.00/hour

Benefits:

Matching 401(k)
Health Insurance
Dental and Vision Insurance
Life and Disability Insurance
Paid Time Off
Ongoing Training and Development

Ability to commute/relocate:

Gulf Shores, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

Call Center or Customer Support (1+ year required)

Work Location: In person

Qualifications:

Who WE Are:??

We are a family-owned and operated company, with a small business feel, but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.??

We prioritize our employees?and welcome you to the family through on-going training, and unmatched rewards, like full benefits, and a 401k match. With no salary cap, your effort determines your paycheck ???

If this sounds like something you would like to join for a long-term career move, apply today??

Responsibilities:

What you will do:

Call customers from prior day for quality check
Call maintenance customers and schedule visits
Call on customer list to offer promotions
Follow up on reviews positive and negative
General inbound customer service

What you bring:

Previous customer service experience
Strong attention to details
Conscientious, team player
Honesty integrity, quality craftsmanship and a good attitude
Clear background check and drug screen

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