- This position is expected to work on project and platform implementations.
- Provide product support and resolution of issues with prevention plans related to Contact Center including, call recording, interaction analytics, call transcriptions, quality assurance/quality monitoring, storage migration and other services.
- Call Recording - 5+ years' experience
- Interaction Analytics - 3+ years' experience
- NICE Engage and/or Verint I years' experience
- NICE Nexidia and/or Verint Speech Analytics - 2+ years' experience
- Hitachi HCP or StorageGrid - 1+ year experience
- Wilmac Continuity Replay - Nice to have
- Contact Center solutions for large Enterprise - 5+ years' experience
- Cloud storage integration - 1+ year experience
- Agile Kanban methodology - 3+ years' experience
- MSSQL Server Administration - 5+ years' experience
- Windows Server Administration - 5+ years' experience
- Linux RHEL 8 Server Administration - 5+ years' experience
- Bash/Korn shell scripting - 2+ years' experience
- PowerShell Scripting - 2+ years' experience
- SQL Scripting - 5+ years' experience
- BI Reporting - 1+ years' experience
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Call Recording Transcription Data Process Analytics - Charlotte, United States - ApTask
Description
About Client:The client provides information technology (IT) services, including business outsourcing, infrastructure technology, and application services. The application service offered by the company includes application development, maintenance, and support. The markets served by the company are financial services and insurance, healthcare, manufacturing, government, transportation, communications, and consumer and retail industries.
Rate Range: $65-$70/Hr
Job Description:
ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment.
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.
Candidate Data Collection Disclaimer:
At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment.
If you have any concerns or queries about your personal information, please feel free to contact our compliance team at
