Portfolio Area Assistant - Santa Barbara, United States - Multi-Family
Description
ROLE
Under the direction of the Director of Residential Properties, the Portfolio Area Assistant is responsible for providing operational support to the onsite teams.
The primary responsibility in this role is to ensure operational continuity and high service standards by providing on-the-ground support and filling in for various positions, from management to leasing, as needed.
The Portfolio Area Assistant will also work closely with the Residential Property Management Department (RPMD) Operations team to ensure policies and procedures are being followed consistently throughout the portfolio.
PRIMARY DUTIES AND RESPONSIBILITIES
LEADERSHIP
Support and promote Towbes' brand of living by striving to provide an exceptional experience for customers and team members
Model the behavior you expect by maintaining a professional image and a customer focused service at all times.
Maintain an atmosphere of cooperation, teamwork, and customer satisfaction
MARKETING
Respond effectively to telephone inquiries to generate prospective resident visits to the community.
Show apartments utilizing high-impact sales skills to demonstrate a market-ready product and ability to close prospects
Follow-up with prospective residents
Monitor and maintain telephone and walk-in traffic in property management software
Open guest suites and vacant ready units daily to ensure quality presentation
Conduct required credit and reference checks
Shop competition in the preparation of advertising needs, as needed
LEASE ADMINSTRATION
Be familiar with the community
Professionally tour the community while demonstrating amenities and features
Timely responses to incoming calls and internet inquiries
Inspecting guest suites and market-ready units to ensure cleanliness
Completing guest card information and following up regularly with prospective renters
Above average knowledge with Yardi software to record, analyze, and support site staff
Ensure invoices are accurately coded and batched weekly.
Review delinquent accounts and initiate appropriate collection or legal action
Prepare statement of accounting notices for past residents.
FINANCIAL ADMINISTRATION
Above average knowledge with Yardi software to record, analyze, and support site staff
Ensure invoices are accurately coded and batched weekly
Review delinquent accounts and initiate appropriate collection or legal action
Prepare statement of accounting notices for past residents.
CUSTOMER SERVICE
Responsible for exceeding expectations with a positive and responsive attitude
Ask, How Can I help?"
Prepare and monitor the progress of resident work orders until closed
Address resident issues in a timely manner or refer to the Regional Manager within 24 hours
Must be able to tour the community with clients, including walking the community
Minimum of two (2) years in on-site property management experience
Ability to interact effectively with renters, residents, peers, and management
QUALIFICATIONS
Computer literate in Microsoft Office Suite
Advanced Yardi experience
Detail oriented and organized
Excellent verbal and written communication skills
Ability to comprehend, apply, and comply with all state and fair housing laws, company policies, and business procedures
Assist in planning, preparation, and implementation of community activities and events
OFFICE OPERATIONS
In the event of an emergency, has authorization for emergency expenditures
Normal scheduled work hours are: 8:00 a.m. - 5:00 p.m., Monday through Friday
Overtime or working weekends is required from time to time
Schedules may vary according to the needs of the community.
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS
Ability to perform the physical functions of the position, which may include, but are not limited to: the ability
to walk property, including a minimum of two flights of stairs, to complete physical inspections, deliver
resident communications, and show apartments
Ability to lift a minimum of 20 lbs
Required to drive personal vehicle to assigned communities, ranging from Ventura to Santa Maria
.This job description does not cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Responsibilities and activities may change at any time with or without notice.
Pay:
$52, $66,560.00 per year
Benefits:
- 401(k)
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
- 4 years
- 5 years
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
Microsoft Excel: 3 years (required)
Microsoft Office: 3 years (required)
- Yardi: 5 years (required)
- Organizational management: 3 years (required)
- Communication skills: 3 years (required)
- Fair Housing regulations: 3 years (required)
- Event planning: 3 years (required)
- Property management: 5 years (required)
- Marketing: 3 years (re
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