Team Leader in Call Center - Grass Ranch Colony, SD, United States - Cascade Enterprises
Description
We are looking for you As a
Team Leader in the Call Center (m/f/d) for a growing client company in full-time and direct employment in Chemnitz.
Your tasks:
-
You independently lead your team
- In daytoday operations, you support your employees both technically and professionally
- You are responsible for actively managing telephone calls and processing written documents in a profitable and customeroriented manner, in accordance with the defined service standards of our clients
- Your role is focused on completing business processes through your team
- You support the management in special business transactions
- You handle complaints, telephone inquiries, and written processes in a serviceoriented manner as part of a team
Salary starting at €33,000 gross plus individual bonuses
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Working hours currently 8:00 am - 5:30 pm, future plans to work in shifts from 7:30 am - 12:30 am
Your qualifications:
- You have completed a commercial education and have initial experience in personnel management
- You are proficient in using the entire MS Office package
- You possess social and leadership skills, conflict resolution abilities, organizational skills, and decisionmaking abilities
- You are both communicative and proficient in German language, both written and spoken
- You have a confident and convincing demeanor, assertiveness, high commitment, and flexibility in daytoday operations
- You enjoy responsibly, carefully, conceptually, and successfully leading
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