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    Field Service Supervisor - Portland, United States - Pacific Office Automation

    Pacific Office Automation
    Pacific Office Automation Portland, United States

    2 weeks ago

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    Description
    Job Description

    Job Description

    Pacific Office Automation

    is the largest independently-owned document imaging and technology dealers in the nation.

    Since 1976, we have grown to over thirty branches located in ten western states:
    OR, WA, CA, AZ, NM, NV, UT, ID, CO, & TX.

    With over 40 years of success in office equipment and technology sales/service, our growth and reputation have afforded us great relationships with top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, Lexmark, and many more.

    At


    Pacific Office Automation , you will find an amazing technology company full of growth opportunities, great benefits, and passionate coworkers who aim to help you succeed.

    Among our company goals, we aim to be a long-term employer.

    That means providing employees with the training and certification they need to keep up with the fast-changing technology of our office machines, devices, and software.

    At POA, we believe that all voices can and should be heard, regardless of seniority or tenure.
    Position
    We are seeking a

    Field Service Supervisor

    for our office in Beaverton, OR.

    Primary Objectives/Scope:
    Supervise assigned service technicians to meet and exceed department profitability goals. Assist Branch Technical Manager in administration and recruiting; Promote Service Techs productivity and job-related personal growth.
    Essential Job Duties
    Routinely demonstrates and creates a helpful and positive work culture
    Encourages and builds positive relationships and communicates effectively with all co-workers and outside customers and vendors
    Conducts self at all times as the public image of the company in accordance with the companies Code of Conduct
    Meet or exceed team productivity goals on a number of measurements including gross calls per day, incomplete calls, call back rate, efficiency rating, EU rating, daily time detail, and average call duration
    Meet or exceed all inventory integrity goals including line item accuracy and dollar value variance
    Maintain technical knowledge on all products
    Make recommendations to Field Service Manager for any identified service training needs
    Assist Sales department with sales demos as requested
    Handle service calls in the event that the open call load is high
    Other duties assigned as needed
    Interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees;
    Qualifications
    Excellent communication skills, verbal and written; strong customer service skills
    Strong relationship management skills with customers, vendors and employees within the company required
    Exceptional mechanical aptitude and demonstrated skills required; and proven troubleshooting skills handling digital office equipment
    Effective organizational skills with the ability to use good judgment in performing conflicting demands and managing priorities
    Demonstrates initiative with the ability to seek out relevant information prior to making timely decisions
    Must have strong ethics and work as an effective, collaborative team member
    Computer literacy and experience working with MS products: Outlook, Excel and Word
    Ability to work evenings and weekend hours during peak periods
    Experience
    Associate's degree or equivalent
    3+ years related experience required, industry experience preferred
    Pacific Office Automation Benefits
    Advancement and growth into leadership roles
    Team-player environment
    Medical/Dental/Vision/Life

    insurance plans
    Matched 401k
    PTO, Vacation, Sick Leave
    FSA/HSA Programs
    Our Commitment to Diversity and Inclusion
    Pacific Office Automation is proud to be an equal employment opportunity employer.

    All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, gender, sexual orientation, gender expression or identity, age, religion, veteran status, or any other characteristic protected by law.

    We celebrate our employees' differences because we know that diversity makes us stronger.
    #LI-Onsite
    #INDSP

    #J-18808-Ljbffr
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