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    Front Office Coordinator - Raleigh, United States - Staffing Proxy

    Staffing Proxy
    Staffing Proxy Raleigh, United States

    3 weeks ago

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    Description


    Hearing and Audiology Services is an independent, locally-owned audiology practice offering comprehensive services to patients in Raleigh, NC.

    Committed to delivering exceptional patient care, the clinic is seeking a dedicated individual to fill the role of Front Office Coordinator and join their team.

    The Front Office Coordinator will play a vital part in ensuring the smooth operation of the clinic's front desk. Responsibilities include greeting and assisting patients, scheduling appointments, managing paperwork, and cultivating a professional and friendly atmosphere.


    Responsibilities


    Patient Communication & Engagement:
    • Serve as the main point of contact for patients, both in-person and over the phone.
    • Provide exceptional customer service by addressing inquiries, scheduling appointments, and resolving concerns professionally.
    • Foster positive relationships with patients by actively listening, showing empathy, and addressing their needs and concerns.
    Appointment & Schedule Management:
    • Coordinate and manage patient appointments to ensure efficient scheduling and resource allocation.
    • Maintain accurate appointment schedules in the system.
    Patient Intake & Records Management:
    • Collect and manage patient information, including medical history, insurance details, and personal demographics.
    • Ensure completeness, accuracy, and compliance with privacy regulations for all patient records.
    Administrative Support:
    • Assist with various administrative tasks, such as data entry, filing, and organizing patient files.
    • Maintain inventory of office and clinical supplies to ensure availability for daily operations.


    Requirements

    • Experience in customer service or front office administrative services (medical office is a plus)
    • Proficient in Microsoft Office, Word, Excel, and Outlook
    • Exceptional time management, interpersonal, verbal, and written communication skills
    • Proactive and organized with the ability to multitask.

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