- Provide turndown service in guest rooms and suites assigned following the established procedures and FORBES/Langham standards
- Clean departure and stayover guest rooms and suites following the established procedures and FORBES/Langham standards, when assigned
- Consistently offer professional, friendly and engaging service. Promptly respond to and fulfil all guest requests;
- Properly and safely utilize the assigned master keys;
- Properly and safely use all assigned tools, equipment and uniforms;
- Keep Housekeeping storage areas, service areas and guest hallways neat and secure.
- Maintain proper and safe usage of cleaning chemicals and solutions. Follow departmental procedures for reporting hazardous materials or conditions;
- Follow all safety and sanitation policies and Connect sustainability procedures.
- Report any suspicious persons, activities or items to Housekeeping Supervisors/Managers or Security team;
- Report any maintenance/upkeep deficiencies;
- Fully and correctly utilize task assignment device (HotSOS) to update room status and prioritize completion of tasks;
- Follow departmental security and safety protocols while on guest floors (e.g., keeping guest rooms secure during cleaning, guest locked out of the room, etc.);
- Use guests' names consistently and where appropriate. Offer service with poise;
- Other duties as assigned by Supervisor/Manager.
- Physical activities include kneeling, bending, lifting, stretching;
- Must be able work alone in an established routine;
- Must be able to move objects weighing up to 50 pounds.
- Must be able to speak/read/write English to interact with guests and co-workers as to understand, communicate and accommodate needs and requests;
- A great attitude is required, with ability to work weekends/holidays.
- Previous housekeeping/cleaning experience, at a 4-5-star hotel/resort preferred.
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Turndown Attendant - Boston, United States - Langham Hotels International Limited
Description
Job Summary .PRIMARY OBJECTIVE OF POSITION:
The goal of the Housekeeping team is to impress the guests of The Langham, Boston with exceptional cleanliness, thoughtful service and extraordinary attention to details.
RESPONSIBILITIES AND JOB DUTIES:
This includes:
oRemoving soiled terry, waste and in-room dining items from guest rooms;
oCleaning and sanitizing all bathroom surfaces;
oReplacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.)
oVacuuming, mopping and making beds if requested or otherwise necessary.
This includes:
oRemoving soiled linen, terry, waste and in-room dining items from guest rooms;
oChecking all drawers/cabinets/closets for lost and found items and reporting these promptly to the appropriate department;
oStripping and making beds, including sofabeds, rollaway beds and cribs, changing bed linen;
oCleaning and sanitizing all bathroom surfaces;
oDusting all surfaces, including high areas; cleaning and sanitizing all high traffic areas and items/fixtures frequently used by guests (e.g., door handles, light switches, phones, remote controls, etc.);
oReplacing/replenishing supplies in guest rooms (e.g., bath amenities, paper collateral, coffee/condiments, in-room closet inventory, etc.);
oStraightening pillows, furniture, light fixtures, appliances;
oWiping all glass and mirror surfaces;
oWiping, polishing and removing marks from walls, fixtures and furniture;
oThoroughly vacuuming floors, wet mopping the wood sections and tiles;
PHYSICAL DEMANDS:
SPECIAL SKILLS
REQUIRED:
REQUIRED:
