Lead Analytics Consultant, Customer Remediation - Chandler, United States - Wells Fargo

Wells Fargo

Verified Company

Chandler, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Why Wells Fargo:

This is where your true career begins.

We ranked #2 on the 2023 LinkedIn Top Companies list - and #1 among financial services companies - as the best workplace "to grow your career" in the U.S.

At Wells Fargo, we support employees' career aspirations and growth. We're proud of our employee-welfare-centered business approach and our commitment to diversity, equity, and inclusion in the workplace.

About this role:

Wells Fargo is seeking a Lead Analytics Consultant for the Customer Excellence Data and Analytics team (CEDA) within Remediation Analytics.

Primary responsibilities for this role include utilizing database knowledge and business process to perform advanced data analysis to accurately identify populations of customers that require remediation and also to calculate the refund, account adjustment or other resolution.

These roles will support the Deposit Product Group (DPG) for Consumer and Small Business Banking CSBB team within Remediation Analytics.

In this role, you will:

Explore, evaluate, design, test and validate high level regulatory remediations strategies, quality and data.
Provides upfront data discovery and analytics supporting Remediation Analytics, as well as defining and implementing data strategies for new remediations.
Advise line of business,, and more experienced leadership on business strategies based on research of performance metrics, trends in population distributions,
Creates and Contributes to the development of analytic strategies to address multiple impact scenarios, working independently to resolve data across complicated data sources
Provide endtoend ownership of analysis efforts including requirements development, code development, documentation and validation
Mentor or manage less experienced staff, interns, and external contractors
Collaborate and consult with peers, colleagues, and more experienced managers to resolve issues and achieve goals

Required Qualifications:

5+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Experience in Financial Services working with line of business data with Consumer Non-Lending data experience.
Experience in Deposit Products Group Data (BMG)
5+ years of SQL and/or SAS experience.
3+ year of Teradata experience.
Strong communication skills and ability to articulate complex material to a diverse audience.
Experience in Fraud Claims Management Data
Experience in gathering, analyzing, and interpreting large datasets.
Expert level analytical skills with high attention to detail and accuracy.
Expert level problem solving and technical troubleshooting capabilities.
Strong communication skills and ability to articulate complex material to a diverse audience.
Experience coordinating multiple tasks within aggressive time frames.
Ability to be flexible and adjust plans quickly to meet changing business needs.

Job Expectations:

Ability to work additional hours as needed

Posting End Date:

14 May 2024

Job posting may come down early due to volume of applicants.

We Value Diversity

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company.

They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions.

There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.