Customer Advocate - United States - HHA eXchange

    HHA eXchange
    HHA eXchange United States

    1 week ago

    Description

    HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
    We are seeking a Customer Advocate to join our growing team. In this role, you are responsible for assisting our customer end users with troubleshooting and learning the software platform. Qualified team members will be proactive, detail-oriented, and have exceptional service skills to help our users learn, adopt and realize the value of using our platforms effectively. Prior experience in a customer-facing support role is preferred.
    This is a hybrid position based out of our Midtown Manhattan or Bloomington, MN office locations, with an on-site presence required three days per week to support team collaboration.
    To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodation. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    Essential Job Duties

    • Become fluent in use and capabilities of Generations and Pavillio software platforms
    • Clearly answer questions and provide feedback, instruction, and recommendations on best practices to customers.
    • Troubleshoot issues with customers and escalate issues as needed when further attention required.
    • Create and send tickets for unresolved issues to the tech team.
    • Follow up with the escalation teams to ensure tickets for completion and follow up with customer users to confirm/relay status.
    • Gather feedback from customers regarding services and work to eliminate those issues.
    • Assist trainers and agencies where training obstacles are identified and work as a team to overcome those obstacles.
    Other Job Duties
    • Other duties as assigned by supervisor or HHAeXchange leader.
    Travel Requirements
    • Travel up to 10%, including overnight travel
    Required Education, Experience, Certifications, and Skills
    • 2+ years of end-user software support and/or training experience
    • Strong customer service and communication skills
    • Self-starter able to thrive in an independent, fast-paced environment
    • Strong organizational skills and attention to detail.
    • Collaborative team player
    • Able to explain processes to users clearly and concisely, with ability to stay calm and patient during difficult customer conversations.
    The base salary range for this US-based, full-time, and exempt position is $55,000 - $65,000 not including variable compensation. An employee's exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
    This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
    HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.

  • Work in company Remote job

    Customer Support Advocate

    Only for registered members

    As a Customer Support Advocate your primary activities are supporting TrackVia customers via phone and email. · Provide customer training and online product demos · Problem solve customer issuesCreate advanced formulas that make customer applications sing and dance (IF, OR, LOOKU ...

    United States

    1 month ago

  • Work in company

    Customer Service Advocate

    Only for registered members

    We are seeking a part-time team member who is dynamic and adaptable in order to provide essential coverage across multiple clinic locations with a passion for others who wants to make a difference. · Provides direct contact/referral point for patients · Greets patients in person ...

    United States Part time

    1 week ago

  • Work in company

    Customer Advocate Lead

    Only for registered members

    + Support team to deliver an exceptional customer experience. Manage queue distribution and workload across the US support team to maintain target response times and SLAs. Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback. Handle tec ...

    United States

    1 week ago

  • Work in company

    Customer Advocate Lead

    Only for registered members

    · tldr; We build software for Airbnbs to rent themselves, with a state-of-the-art product and user experience. · We are bold, like risks, and take on big challenges together. We believe in the value of team diversity and seek candidates from a wide range of backgrounds in their ...

    United States

    21 hours ago

  • Work in company

    Customer Success Advocate

    Only for registered members

    We are looking for a self-starter who is passionate about enhancing the customer experience; you take pride in demonstrating the value of the products and services to your customers. · ...

    United States Full time

    1 month ago

  • Work in company

    Senior Customer Support Advocate

    Only for registered members

    We're looking for a friendly, patient, and kind-hearted person to join our world-class Customer Support Team. About the role: Provide immediate support via live-chat/messaging, email, ticketing, social media and phones. Leverage your deep understanding of our Internal Support Por ...

    United States

    2 weeks ago

  • Work in company

    Senior Customer Support Advocate

    Only for registered members

    About Forma · The market for employee benefits is broken. Companies spend millions annually on employee benefits that employees neither value nor regularly use. Founded in 2017, Forma set out to build a better model by challenging traditional one-size-fits-all approaches. · Forma ...

    United States

    21 hours ago

  • We are looking for a dedicated full-time team member with a passion for helping others to join our dynamic and fast-paced team at UMC Physicians. · This is a front desk reception role in one of our busy clinics, where you'll be at the heart of patient care—checking in patients, h ...

    United States Full time

    4 days ago

  • Work in company

    Guest Services Associate

    Only for registered members

    This is a Guest Services Associate position at Advocate Health. The associate will provide excellent customer service to patients and family members in a medical center environment. · ...

    United States $18.85 - $28.30 (USD) Full time

    1 week ago

  • Work in company

    Customer Service Representative

    Only for registered members

    This job involves providing exceptional patient financial experiences through receiving and directing the public via phone or other electronic means. The ideal candidate will manage high volumes of inbound calls, answer patient inquiries, and determine the appropriate path for re ...

    United States $20.80 - $31.20 (USD) Full time

    2 weeks ago

  • Work in company

    Pharmacy Tech I Rotating

    Only for registered members

    Department: · 38410 Advocate Christ Medical Center - Pharmacy Status: · Full time Benefits Eligible: · Yes Hours Per Week: · Schedule Details/Additional Information: · Full Time Pharmacy Technician · Pay Range · $ $32.80Major Responsibilities: · Dispenses and delivers medication ...

    United States $21.85 - $32.80 (USD) Full time

    15 hours ago

  • Work in company

    Patient Service Representative

    Only for registered members

    Greets and checks in patients arriving for their appointments ensures patient information is complete and accurate collects patient responsibility as identified in the pre-registration process Completes the registration process on walk-in patients verifies and/or updates patient ...

    United States $19.80 - $29.70 (USD) Full time

    2 weeks ago

  • The Patient Service Representative is responsible for performing all job duties in a way that conforms to our customer service philosophy and consistent with our AIDET standards. The representative creates new registrations for walk-in patients and identifies insurance coverage, ...

    United States $20.80 - $31.20 (USD) Part time

    1 week ago

  • Work in company

    Home Care Liaison

    Only for registered members

    +This position is for onsite Home Care Liaisons at ACMC. · +Responsible for the screening and accurate completion of referrals · +Screens referrals from hospital sites utilizing standard works · +Verifies home health care benefits according to payor plans.Evaluates patient approp ...

    United States $38.20 - $57.30 (USD) Full time

    4 days ago

  • Work in company

    Home Care Liaison

    Only for registered members

    The Home Care Liaison position at Advocate Health is responsible for screening referrals to ensure patients meet agency criteria and comply with state and federal regulations. · Processes referrals for all programs from hospital sites and determines whether patient qualifies base ...

    United States $38.20 - $57.30 (USD) Full time

    4 days ago

  • Work in company

    Phlebotomist II Inpatient PRN

    Only for registered members

    Perform phlebotomy and collect specimens from patients according to established protocol. · ...

    United States $19.80 - $29.70 (USD) Part time

    2 weeks ago

  • Work in company

    Phlebotomist/Part-Time/3rd Shift/Christ

    Only for registered members

    This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related du ...

    United States $19.80 - $29.70 (USD) Part time

    1 week ago

  • Work in company

    Radiology Technologist I- Part Time 3rd Shift

    Only for registered members

    Perform routine and advanced radiographic procedures on designated portion of the body for use by physicians in diagnosing and treating patient illness and/or injury to ensure patient safety and quality care. · ...

    United States $28.55 - $42.85 (USD) Part time

    1 day ago

  • Work in company

    Patient Service Representative I Hospital

    Only for registered members

    This position creates electronic health records for patients and registers them in the system. It requires interacting with patients to obtain demographic information and process payments. · ...

    United States $20.80 - $31.20 (USD) Part time

    1 week ago

  • Work in company

    Patient Service Representative I Med Ctr

    Only for registered members

    This position will create electronic health records for patients while ensuring compliance with organizational mandates. It also involves registering patients, verifying demographic information, collecting co-pays and other out-of-pocket patient responsibilities while maintaining ...

    United States $20.40 - $30.60 (USD) Part time

    2 weeks ago

  • Work in company

    Patient Access Rep I

    Only for registered members

    This role involves creating electronic health records for patients while maintaining confidentiality regarding personal/financial information. · Registers patients; obtains demographic info; · Discusses co-pays with patients · Maintains accurate records for timely payment · ...

    United States $20.80 - $31.20 (USD) Full time

    4 days ago

Jobs
>
Customer advocate