Customer Advocate Lead - United States

Only for registered members United States

1 day ago

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+ Support team to deliver an exceptional customer experience. Manage queue distribution and workload across the US support team to maintain target response times and SLAs. Coach and develop team members through regular 1:1s, performance reviews, and real-time feedback. Handle technical troubleshooting and empower the team to resolve issues that require strong product and systems knowledge.
Requirements:
+ Experience in customer support in the SaaS industry
+ Proven track record of managing chat support queues
+ Strong technical aptitude with ability to investigate complex SaaS product issues,
Benefits:
A supportive, radically transparent environment where you are trusted not managed. Total budget for this role is within $96k - $120k depending on location.
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