Order Entry/data Specialist - Nevada City, United States - Best Sanitizers

Best Sanitizers

Verified Company

Nevada City, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Best Sanitizers, Inc. - Nevada City, CA

Responsibilities:

Processing a high volume of orders on a daily basis with an understanding of specific requirements for each order/customer
Reviewing orders for accuracy
Providing customers with timely responses to questions on order status, tracking, and other general inquiries
Managing online customer orders and associated data via EDI portals
Generating internal reports to sales and production teams
Regularly communicating with the warehouse to ensure customer satisfaction
Invoice orders daily, weekly, and as needed
Supporting sales and marketing team as needed
Handling other general office duties including being able and willing to successfully rotate tasks within the department as needed

Job Duties:

Enter orders into our system accurately and proficiency.
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Answer incoming customer inquiries
Other duties as requested

Requirements:

High degree of proficiency and proven past experience in the areas of data entry using software, online portals, spreadsheets, etc.
Previous experience with ERP software
Proficiency with Word, Excel, Outlook and Adobe Acrobat
Excellent verbal and written communication skills
Attention to detail and excellent time management skills
Experience in a customer service and order processing environment preferred
Work in person in an office setting with sitting, standing, walking, answering the phone, using computers, and lifting office boxes
Ability to follow written, audio, visual, and verbal directions.
Masks may be required in common areas pending current local health department guidelines
Clock in/out on Browser based time clock
Attendance Policy
Drug and Alcohol Policy
Communication Policy