Customer Service Representative - Wilmington, United States - Complete Family Care Inc
3 weeks ago
Description
Benefits/Perks
- Competitive Compensation
- Paid Time Off
Job Summary
Responsibilities
- Identify the reason for the customer's call, collect relevant information and provide solutions
- Use best practices in customer service techniques to develop rapport and build relationships with customers
- Document all customer interactions
- Attend trainings to maintain uptodate skills and knowledge
Qualifications
- High school diploma/GED
- Previous experience as a Customer Service Representative or in a similar role is preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Ability to work well under pressure
- Highly organized with the ability to prioritize projects and manage time effectively
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