Warehouse Supervisor - Lombard, United States - Midwest Mechanical Group, Inc.

Description

** Midwest Mechanical Group Inc.**

** Warehouse Supervisor**

Lombard, IL 60148

Our Warehouse Supervisor delivers the highest quality operations support services to allow customer direct activities to function flawlessly. He accomplishes this goal by utilizing a comprehensive set of company provided tools, systems and procedures, which enhance the clients experience with our company. His focused is assisting internal customer so our external customers needs are met. **Associate Training**

Successfully complete all company prescribed training programs within the acceptable standards and scheduling requirements.

**Time Management**

Plan, schedule and communicate all work assignments to efficiently manage your time and maximize your productivity. Be responsive to all customer service requirements for both internal and external customers.

**Documentation**

Prepare and complete all required reporting and documentation in a timely manner consistent with company policy and procedure requirements for your position.

****Corporate Accountabilities****

**Customer Relationships**

Establish and maintain a rapport / positive working relationship with all potential and existing customers. Promptly address any customer concerns and assure resolution in order to maintain positive long-term relationships.

**Company Relationships**

Establish and maintain a rapport / positive working relationships with company associates. Professionally resolve any issues in order to capitalize on all business growth opportunities.

**Safety**

Read and understand the Company Safety Handbook. Adhere to all safety policy and procedures. Attend company prescribed safety training programs.

**Business Expenses**

Company will reimburse you on a monthly basis for expenses incurred in the course of business. Expense reports, receipts and documentation required by the IRS will be submitted for reimbursement.

**Personal Appearance & Conduct**

Maintain a professional personal appearance. Adhere to the companys Code of Ethics. Keep VP of Operations informed of all business activities.

**Policy and Procedures**

Adhere to all company Policy and Procedures. Read and understand the Employee Handbook. Read and understand the Company Safety Policy & Procedures.

** **Position Responsibilities****

**Attendance**

Faithful in coming to work daily and conforming to work hours. Always regular.

**Personal Appearance**

Careful about personal appearance by dressing appropriately for the job. Maintain a neat and well groomed appearance in order to make a positive impression.

**Alertness**

Ability to grasp instructions, meets changing conditions, remain keen and alert in problem situations.

**Productivity**

Ability to perform assigned work in a timely fashion. Handling a given quantity of assignments in reasonable time periods. Provide logistical support to the field to assure maximum output per man-hour. Respond to requests quickly and professionally. Communicate schedule concerns to VP of Operations.

**Communication**

Ability to communicate by telephone or in person in an accurate and concise manner; being professional and appropriate at all times. Presenting a positive professional image of self and company in all conversations. Have access to all important numbers; being able to contact VP of Operations or office at all times. Sufficiently aware of field activities and mechanical systems to safely and effectively respond. Ask appropriate questions to gather sufficient information for timely and cost effective response to requests for support from facilities and service.

**Status Reporting**

Inform VP of Operations of work progress, customer relations, field personnel relations, and other matters affecting service operations. Keep VP of Operations advised of all changes that effect schedules. Keep cell phone turned on and with you at all times during business hours. Immediately advise VP of Operations of customer complaints to expedite resolution to assure and maintain long term relationships.

**Confidentiality**

Maintain complete confidentiality of information pertaining to the operating unit, total company, and any other proprietary information to which you are exposed.

**Special Projects**

Provide support for any special projects as assigned by VP of Operations. These special projects, at the determination of VP of Operations, may or may not become part of this position's primary responsibilities.

**Quality**

Ability to prepare work free from errors, avoids bad decisions, and performs responsibilities in a thorough, complete manner. Ability to complete paperwork in a neat, legible, and professional manner. Ability to correctly route paperwork handled to appropriate person or departments. Ability to plan work to avoid difficult, unnecessary situations. Ability to budget time to maximize utilization of skills.

**Performance Objectives**

Individual Initiatives & Objectives:

Managing the warehouse operation including overseeing the coordination of daily deliveries and pick-ups with Project Coordinators, Project Managers and technicians.

Gives daily direction to all truck drivers and temporary and full time warehouse help.

Properly prepare items for shipping, including palletizing or boxing as needed.

Coordinate shipments by contacting freight companies and when necessary obtaining estimates of cost.

Properly complete necessary shipping documents, including bills of lading and shipping forms.

Maintain and operate the parts storeroom in a neat, orderly and safe manner.

Load and unload material shipments using hand trucks, forklifts, hand tools, and/or other records.

Match invoices to purchase orders to verify correct pricing and quantities.

Identify, mark and segregate material to appropriate areas.

Responsible for reconciling records or notifying proper personnel when material quantity, description, or quality does not match recorded or intended levels.

Coordinate with Service Departments and Special Projects Groups to assure stocking parts needs are met.

Perform periodic physical inventory and truck inventory

Confirm all tools are in proper working condition.

Maintain tool log-in and log-out file for disbursement of tools to technicians and job sites.

Assist in the expeditious and efficient flow of manpower, tool and materials for the company.

Be innovative in suggesting additional duties or changes to improve operations.

Maintain rapport and positive working relations with all intercompany personnel

Operate company vehicles in a responsible and defensive manner.

Coordinate with all teams to assure proper and timely flow of data.

Plan and effectively manager your time to assure maximum productivity.

Responsible for refrigerant recovery and maintaining of DOT tanks.

Keep track of all spare vans.

Preparation of new vans for technicians with all company tools, ladders, etc.

Ability to lift 50 pounds and perform duties of light physical demand.

Responsible for all facility upkeep.

Report all vehicle deficiencies to VP of Operations.